Do you thrive in a fast-paced environment? Are you passionate about producing consistent results? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! 
We’re looking for Accounts Payable Manager professionals to join us in Girdwood, Alaska. 

What You’ll Do 
As Accounts Payable Manager you’ll play an essential role in resort operations. Your responsibilities will include: 

Oversee the daily operations of the accounts payable accounts, ensuring timely and accurate processing of invoices, payments, and expense reports. 
Develop, implement, and maintain systems, procedures, and policies to ensure adherence to company guidelines. 
Ensure compliance with internal controls, audit requirements, and company policies.  
Supervise and train organizational peers around accounts payable best practices and internal department policies and procedures  
Collaborate with other departments to streamline processes and improve overall financial efficiency. 

What We Offer 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) with company match 


What We Need 

Bachelor’s degree in Accounting, Finance, or a related field. 
Minimum of 5 years of accounts payable experience, with at least 2 years in a supervisory or management role. 
Strong knowledge of accounting principles and accounts payable processes. 
Proficiency with accounting software and Microsoft Office Suite, particularly Excel.
 
What to Expect 
📌 This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods.  
📌 Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. 


About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 
If you’re ready to bring your passion to Alyeska Resort, apply today and get ready to start your adventure in the heart of Alaska! 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. 
 

Do you thrive in a fast-paced environment? Are you passionate about providing top-notch guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! 
We’re looking for Front Desk Agent professionals to join us in Girdwood, Alaska. 
What You’ll Do 
As a Front Desk Agent, you’ll play an essential role in creating a great first-impression and delivering a high-quality experience to our guests. Your responsibilities will include: 

Complete guest registration and check out processes.  
Ensure guest satisfaction by respond guest inquiries with accurate information and a positive attitude. 
Provide constant and consistent communications with guest services and the Front Office Manager. 
Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system. 
Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests. 


What We Offer 
✅ Staring Wage: $19 - $21 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) with company match 

What We Need 

Ability to communicate with guests of all ages, along with all levels of colleagues and leadership. 
Computer literacy is required.  
Previous front desk experience preferred.
 
What to Expect 
📌 Be on your feet for long shifts, including nights, weekends, and holidays. 
📌 Work in a fast-paced, high-energy front desk environment. 
📌 Adapt to seasonal changes and special events, including large groups and tours. 
📌 Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. 

About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 
If you’re ready to bring your passion to Alyeska Resort, apply today and be part of our guest experience adventure in the heart of Alaska! 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. 

 
 

Are you passionate about cooking and creating memorable dining experiences? Do you thrive in a fast-paced kitchen environment? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! 
We’re looking for Line Cook (Cook 2/3) professionals to join our culinary team in Girdwood, Alaska. 

What You’ll Do 
As a Cook 2 or Cook 3, you’ll play an essential role in delivering high-quality dishes to our guests. Your responsibilities will include: 

Preparing fresh ingredients including meats, seafood, and vegetables. 
Cooking and plating dishes to perfection while maintaining consistency and quality. 
Following recipes to ensure consistency and accommodating dietary requests. 
Managing inventory by monitoring stock levels and maintaining proper food storage. 
Keeping the kitchen clean and adhering to food safety and sanitation standards.
 
What We Offer 
✅ Staring Wage: $18 - $21 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) with company match 


What We Need

Enthusiasm and a willingness to learn 
Previous professional cooking experience preferred 
No experience is required for this entry-level position – we’ll teach you everything you need to know.
 

What to Expect 
📌 Be on your feet for long shifts, including nights, weekends, and holidays. 
📌 Handle heavy kitchen equipment and ingredients (up to 50 lbs+). 
📌 Work in a fast-paced, high-energy kitchen environment. 
📌 Adapt to seasonal menu changes and special events. 


About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 
Our resort features a diverse culinary program with nine unique dining experiences, offering opportunities for chefs to showcase their skills across multiple concepts: 
🍷 Seven Glaciers – Elevated fine dining with breathtaking mountaintop views. 
🍣 Sakura – Japanese-inspired cuisine featuring sushi and fresh seafood. 
🍝 Forte – Modern Italian flavors crafted with locally sourced ingredients. 
🍸 Abar – Upscale lounge experience with handcrafted cocktails and small plates. 
🍔 Sitzmark – The ultimate après-ski hangout serving classic pub fare. 
🌮 Carve – A lively spot for fresh, quick, and fun ski-in bites. 
🥪 Bore Tide Deli – Quick and delicious sandwiches, soups, and grab-and-go options. 
☕ Tramway Café – Coffee, pastries, and light bites for a perfect start to the day. 
🍽️ Banquets – Customizable catering for weddings, conferences, and special events. 
With this variety, our chefs get the chance to work across multiple styles, from fine dining to casual après-ski fare, ensuring a dynamic and exciting culinary experience at Alyeska Resort! 
If you’re ready to bring your passion for cooking to Alyeska Resort, apply today and be part of our culinary adventure in the heart of Alaska! 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. 

Are you a seasoned culinary professional and looking to level up your experience in the kitchen? Do you thrive in a fast-paced kitchen environment? If you take pride in your craft and are looking to take the next step in your career with a team that values quality and hard work, then Alyeska Resort is the place for you.  
We’re looking for Lead Cook (Cook 1) professionals to join our culinary team in Girdwood, Alaska. 


What You’ll Do 

Create complete meals, individual dishes, and specialized meals, considering dietary restrictions and allergies.  
Maintain food quality, portion sizes, and determine food proportions for consistently excellent dishes.  
Work independently with minimal supervision while adhering to health and safety standards.  
Manage kitchen operations, including supervising 2nd and 3rd cooks and assisting with team training.  
Collaborate in menu creation and standardization, planning menus, estimating food requirements, and monitoring supplies. 
 
What We Offer 
✅ Staring Wage: $25 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) with company match 
 

What We Need

High school degree or equivalent; 
3+ years or more of related cooking experience 
Apprenticeship or equivalent culinary education preferred  



What to Expect 
📌 Be on your feet for long shifts, including nights, weekends, and holidays. 
📌 Handle heavy kitchen equipment and ingredients (up to 50 lbs+). 
📌 Work in a fast-paced, high-energy kitchen environment. 
📌 Adapt to seasonal menu changes and special events. 


About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 
Our resort features a diverse culinary program with nine unique dining experiences, offering opportunities for chefs to showcase their skills across multiple concepts: 
🍷 Seven Glaciers – Elevated fine dining with breathtaking mountaintop views. 
🍣 Sakura – Japanese-inspired cuisine featuring sushi and fresh seafood. 
🍝 Forte – Modern Italian flavors crafted with locally sourced ingredients. 
🍸 Abar – Upscale lounge experience with handcrafted cocktails and small plates. 
🍔 Sitzmark – The ultimate après-ski hangout serving classic pub fare. 
🌮 Carve – A lively spot for fresh, quick, and fun ski-in bites. 
🥪 Bore Tide Deli – Quick and delicious sandwiches, soups, and grab-and-go options. 
☕ Tramway Café – Coffee, pastries, and light bites for a perfect start to the day. 
🍽️ Banquets – Customizable catering for weddings, conferences, and special events. 
With this variety, our chefs get the chance to work across multiple styles, from fine dining to casual après-ski fare, ensuring a dynamic and exciting culinary experience at Alyeska Resort! 
If you’re ready to bring your passion for cooking to Alyeska Resort, apply today and be part of our culinary adventure in the heart of Alaska! 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. 

Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa LMT Trainer. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
Achieving Excellence
As the Spa LMT Trainer for the Nordic Spa, you will be responsible for providing our guests with therapeutic and personalized massage experiences that enhance their state of wellness and relaxation. You will be the champion of wellness using massage therapy as a true benefit for both one's mind and body. You will achieve excellence by leading and teaching your people to make every experience meaningful and uphold the highest standards in the profession and guest service while delivering against key financial goals and performance metrics. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Key Focuses                                      

Provides therapeutic massage and bodywork tailored to guest needs.
Maintains professional product inventory for in treatment use.
Effectively plans, checks, and manages the massage therapist team schedule via Spa Software throughout the day to maximize availability of treatments.
Provides ongoing training and feedback to all LMT’s to meet company standards of quality, service, and productivity.
Regularly checks schedule for new bookings and any changes in appointments.
Assigns side tasks and completion of such for the massage therapist team.
Ensures massage therapists are following all professional standards and internal SOP's at all times.
Regularly checks commission report and updates Spa Operations Administrator and Spa AGM of any corrections needed.
Monitors and manages inventory for massage therapy supplies, ensuring adequate stock levels and proper storage to support smooth operations.
Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
Communicates to management all incidents or concerns involving staff, guests, equipment, or facilities requiring attention.
Champions safety protocols and ensures compliance with quality standards.
Leads by example with a hands-on approach to spa guest experience.
Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope, and quality.
Personal and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal.
Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.
Experience/Passions/Education

Current State of Alaska Massage Therapy License.
Experience in a leadership role in guest service or massage team.
Ability to train, coach and develop a team.
Proficient in Windows, PMS and MS office applications.
Proficient in POS, hotel reservations systems.
Excellent verbal and written communication skills.
Working Conditions
As the Spa LMT Trainer, you will have the ability to work a variety of shifts including early mornings, late evenings, weekends and holidays. The employee is regularly required to be on their feet, reaching with their hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Team You Will Lead: Massage Therapist Team                                        

Are you a seasoned professional chef looking to run your own kitchen? Do you thrive in mentoring and leading a streamlined and dynamic culinary team? If you’re looking to mentor colleagues and oversee the creation of fantastic menus, then Alyeska Resort is the place for you! 
We’re looking for a Chef de Cuisine (Junior Sous Chef) to join our culinary team in Girdwood, Alaska. 

What You’ll Do 


Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking and garnishing and sizes of portions are as prescribed. 
Gives instructions to cooking personnel in fine points of cooking. 
Anticipates and writes daily production work and delegates accordingly. 
Develops menus and recipes as needed relevant to the season. 
Strives to meet and exceed food cost and labor goals. 
 
What We Offer 
✅ Staring Wage: $28 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) with company match 

What We Need

High school degree or equivalent; 
Five years related experience and/or training; or equivalent combination of education and experience. 
Culinary apprenticeship or other formal training preferred. 
One year of supervisory experience preferred. 
 
What to Expect 
📌 Be on your feet for long shifts, including nights, weekends, and holidays. 
📌 Handle heavy kitchen equipment and ingredients (up to 50 lbs+). 
📌 Work in a fast-paced, high-energy kitchen environment. 
📌 Adapt to seasonal menu changes and special events. 


About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 
Our resort features a diverse culinary program with nine unique dining experiences, offering opportunities for chefs to showcase their skills across multiple concepts: 
🍷 Seven Glaciers – Elevated fine dining with breathtaking mountaintop views. 
🍣 Sakura – Japanese-inspired cuisine featuring sushi and fresh seafood. 
🍝 Forte – Modern Italian flavors crafted with locally sourced ingredients. 
🍸 Abar – Upscale lounge experience with handcrafted cocktails and small plates. 
🍔 Sitzmark – The ultimate après-ski hangout serving classic pub fare. 
🌮 Carve – A lively spot for fresh, quick, and fun ski-in bites. 
🥪 Bore Tide Deli – Quick and delicious sandwiches, soups, and grab-and-go options. 
☕ Tramway Café – Coffee, pastries, and light bites for a perfect start to the day. 
🍽️ Banquets – Customizable catering for weddings, conferences, and special events. 
With this variety, our chefs get the chance to work across multiple styles, from fine dining to casual après-ski fare, ensuring a dynamic and exciting culinary experience at Alyeska Resort! 
If you’re ready to bring your passion for cooking to Alyeska Resort, apply today and be part of our culinary adventure in the heart of Alaska! 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. 

Restaurant Manager
 
Directly supervises wait staff, bussers, and host/hostess in restaurant.  Carries out supervisory responsibilities in accordance with the Resort's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Main Duties:

Estimates and orders liquors, wines, or other beverages, and supplies
Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations
Complete daily reports, assist in preparing departmental budget
Responsible for accomplishing revenue, labor and operating expense budget goals
Ensure and maintain standards of food quality and presentation
Posses knowledge of food production and service
Process Ultipro time reports
Ensure staff complies with guest check procedures, cash handling and accounting procedures
Research and resolve guest complaints
Maintain communication between other departments on items such as occupancy levels, banquets and special functions, housekeeping and maintenance, and laundry and uniforms
Set and maintain par levels of dry goods, china, linen, wines and spirits
Ensure adherence to all Resort customer service standards
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
 
Skills/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college, university, or degree from culinary institute; or one to two years related experience and/or training; or equivalent combination of education and experience 
Five years’ experience in Food & Beverage management with a strong knowledge of restaurant operation preferred
Prior experience in a fine dining server position 
Good working knowledge of wines and high-end spirits
Work weekends & holidays on a flexible schedule
Must be at least 21 years of age
Work with minimal supervision 
Accurate cash handling
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations 
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have or be able to obtain within the introductory period a TAPS card and Food Handlers Card
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Simple. Inclusive. Natural. Social.
We are hiring for the role of Nordic Spa Attendant Supervisor. This opportunity is located in beautiful Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Work Perks

Competitive wages plus Monthly Bonus Incentives 
Ski Pass for Winter Season 
PTO + Personal Days
Medical & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Achieving Excellence
As the Nordic Spa Attendant Supervisor, you are empowered to exceed guest expectations by leading your people to create "picture perfect" guest experiences throughout the spa each and every shift. The guest’s first impression around cleanliness is a powerful and lasting one from the locker and treatment rooms to the pool deck throughout all indoor and outdoor spaces. We commit to giving you the training, tools, support and leadership required to be successful; achieving excellence is up to you.


Team You Will Lead:  Spa Attendant Team, Spa Night Cleaners
Tasks & Responsibilities

Presents self as a role model and great first impression by being in proper uniform, wearing a name tag and professionally groomed. Maximizes their availability to guests and/or team members in support of great first impressions every time.
Delivering "picture perfect" spa public areas within agreed timelines requires hard work and attention to detail; Ensure locker room is pristine, amenities are in place and stocked (soaps, tissue, paper towels, cotton, styling products, brushes, etc.), garbage receptacles less than half full and outdoor stations are always guest-ready and free of debris, trash and used towels.
Completes regular facility walk-through to identify any areas requiring extra cleaning or maintenance and assign accordingly. Ensure cleanliness is up to standard, and Spa Attendants have all of the tools needed to complete their work.
Maintains inventory with proper par levels. Purchases stock based on inventory counts and order more stock/supplies as required, staying in line with budgeted goals.
Maintains proper communication with front-of-house spa team to ensure proper staff with spa volume. Keeping the guest experience top of mind.
Shows commitment to their department by ensuring all team members on their shift are completing required tasks daily, weekly, and monthly with an emphasis on delivering results that support departmental and organizational goals.
Assists leader in training team members in all of the technical skills required to be successful in their roles. Understands that every employee on their shift is a reflection of their training and coaching skills. Assists in meeting multiple demands and competing priorities by using the tools and resources.
Does not accept mediocrity in the delivery of service on their shift. Able to evaluate the status quo and is able to recommend improvements for the performance department. Does not let operational roadblocks hamper their ability to deliver quality; finds creative solutions.
Has the technical job skills required to maintain organizational and professional standards in their area of work. Their work and the work of their shift/people is of sufficient quality to consistently make a great first impression. Demonstrates commitment to continued involvement in training and developing people in their area(s). Serves as a role model, leading by example; seeks advice for development of additional skills.
In the absence of their leader, is accountable for identifying and solving operational problems on their own; before their people and or the guest experience is negatively impacted.
Understands that finding the time to look ahead beyond their shift to make operational decisions that will positively impact their department is crucial. Leaves no team members in the weeds, proactively handling unexpected operational hurdles.
Education & Experience

Previous Spa or Hospitality experience preferred.
Prior Supervisory Experience
First Aid Certificates (Including CPR) preferred.
Must be able to lift, move and handle cleaning chemicals responsibly.                                           
Excellent guest service, communication and organizational skills, in addition to a solid work ethic with the ability to work independently.                 
Able to lift, move, and handle cleaning chemicals responsibly. 
Passion for People & Wellness.
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 
Physical Demands  
The employee is regularly required to be on their feet, reaching with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand-new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

Simple. Inclusive. Natural. Social
We are hiring for the role of Nordic Spa Concierge. This opportunity is located in beautiful Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy 
Work Perks

Competitive wages plus Monthly Bonus Incentives 
Ski Pass for Winter Season 
PTO + Personal Days
Medical & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Achieving Excellence
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Nordic Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.
Tasks & Responsibilites

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance.
Education & Experience

Previous Spa, Hospitality, Guest Service or Retail experience.       
Excellent verbal communication skills are essential.
Previous Good with numbers, balancing daily sales, data collection.         
Comfortable with technology and open to new learning.
Passion for Guest Service and Health and Wellness.                
Previous reservation software and POS experience preferred.                                            
Working Conditions
Due to 365-day-a-year operations, this position may be exposed to long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence.
Physical Demands
The employee is regularly required to be on their feet, reaching with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

Simple. Inclusive. Natural. Social
We are hiring for the role of Outdoor Nordic Spa Attendant. This opportunity is located in beautiful Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Work Perks

Competitive wages plus Monthly Bonus Incentives 
Ski Pass for Winter Season 
PTO + Personal Days
Medical & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Achieving Excellence
As a Outdoor Nordic Spa Attendant, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.

Tasks & Responsibilites

Maintain the cleanliness and quality of the entire spa site, including cleanliness and order of bathrooms, showers, lockers rooms and pool area.
Conduct pool Deck and relaxation space walk throughs throughout the day to ensure guest experience is maintained throughout the day.
Ensure guest lockers are cleaned efficiently and ready for the next guest to arrive.
Refills and restocks guest amenities removes and restocks linens as required.
Completes deep cleaning tasks as assigned.
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
Personal communication, interactions, and behaviors support the Spa value that everyone is welcome, and everyone is equal.
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance.
Education & Experience

Previous Spa or Hospitality experience preferred.
First Aid Certificates (Including CPR) preferred.                                           
Excellent guest service, communication and organizational skills.                
Able to lift, move, and handle cleaning chemicals responsibly.
Passion for people & wellness.                                                                                                             
Working Conditions
This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders.  This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather. 
Physical Demands  
The employee is regularly required to be on their feet, reaching with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand-new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.

Front Office Manager

As the Front Office Manager at Alyeska Resort, you will be responsible for overseeing all front office operations, concierge, bell services, and night audit, to deliver exceptional guest experiences while optimizing hotel profitability. This role ensures compliance with brand standards, directs departmental strategy, manages billing processes, and leads the front office team. The Front Office Manager reports to the Director of Rooms and collaborates with other department heads to ensure smooth operations and provide clear, strategic leadership aimed at enhancing guest satisfaction and operational efficiency.

Position Responsibilities

Lead and manage all daily operations of the front desk, concierge, bell services, and night audit, ensuring efficient and guest-focused service.
Provide strategic direction for the front office, setting departmental goals and initiatives in line with hotel objectives to improve guest experience, staff performance, and profitability.
Participate in Resort Manager on Duty (MOD) program during assigned shifts, providing support throughout the Rooms Division and ensuring a smooth operation across the property.
Oversee guest billing processes, ensuring accuracy in transactions, managing discrepancies, and collaborating with the accounting department to ensure adherence to financial policies.
Develop and implement systems and processes to monitor and control department expenses, including labor costs, while ensuring proper allocation of staff and resources.
Supervise and support the front office team in handling VIP guests, complex reservations, and special requests, ensuring all guest interactions are handled professionally and promptly.
Lead the recruitment, onboarding, training, and development of front office staff, including night audit and concierge, to ensure compliance with Standard Operating Procedures (SOPs) and consistently high service standards.
Conduct regular departmental meetings, providing clear direction and updates on performance metrics, guest feedback, and operational goals. Champion guest relations by sharing performance metrics and guest satisfaction data.
Contribute to strategic discussions with hotel leadership to align department goals with overall property objectives.
Collaborate with the Director of Rooms to monitor the department's financial performance, including budgeting, forecasting, profit and loss (P&L) analysis, and reporting on key financial metrics. Implement corrective measures when necessary to maintain profitability.
Ensure compliance with all financial procedures, including cash handling, guest folios, and third-party billing, while maintaining strict controls to prevent discrepancies or revenue loss.
the reconciliation of guest accounts and the management of group billing, collaborating with Account to resolve any billing issues or disputes with efficiency and tact.
Analyze guest feedback from systems such as GMS, HotSOS, and Medallia Concierge to identify areas for improvement and drive enhancements in service delivery.
Coordinate with other departments, such as housekeeping and food & beverage, to ensure seamless guest service, especially during high occupancy or special events.
Conduct regular front office and public area inspections to ensure cleanliness, safety, and guest satisfaction, addressing any concerns immediately.
Continuously assess operational procedures, making recommendations for improvements to enhance guest service and streamline operations.
Essential skills and Experience

A minimum of 3 years of experience in hotel or hospitality operations, with leadership experience in a front office or similar role.
Understanding of financial processes, including guest billing, budgeting, P&L analysis, and labor cost management.
Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability.
Excellent problem-solving, communication, and conflict resolution skills, with the ability to make sound decisions under pressure.
Proficiency in hotel management software (e.g., Opera) and strong skills in Microsoft Office Suite, especially Excel for financial reporting.
Attention to detail, positive attitude, and ability to manage both day-to-day operations with professionalism and composure.
Flexibility to work evenings, weekends, and Holidays.
Why Alyeska? 
Alyeska Resort is a 299-room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.
Work Environment: This role involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. Working in various weather conditions is required.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

Simple. Inclusive. Natural. Social
Reports to: Spa Front Desk Manager  
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.  
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy   
Achieving Excellence Statement:  
As the Lead Spa Concierge, you are responsible for supporting and leading excellent guest service interactions among the Concierge team. Quality and Service are the Lead's top priority, while supporting the Concierge Supervisor, Spa Manager, and team. Leadership and commitment to wellness will inspire your team to deliver exceptional service. Lead Spa Concierge reports directly to Spa Manager. 
Key Focuses  

Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings 

Strictly enforce the privacy and confidentiality of all guest information 

Direct and lead the day-to-day front of house operations, ensuring daily tasks are assigned and checklists are completed 

Act as a Spa Concierge and lead the team when required to (filling in for shifts, staying later, quality checking, etc.) 

Monitor and maintain the physical environment, always ensuring cleanliness and organization 

Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun 

Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task 

Demonstrate exceptional follow-up abilities and ownership of tasks assigned with a strong attention to detail 

Manage any incidents that may occur on shift and if necessary, escalate to a manager or supervisor 

Acknowledge all guests, anticipate their needs, and respond promptly 

Effectively handle guest comments and feedback both in person and in writing, with an ability to identify and resolve any concerns 

Communicate with all other departments within Alyeska Nordic Spa to ensure effective and efficient management of operations 

Have complete understanding of and adhere to all company policies, procedures, and standards 

Champion excellent guest interactions and act as an example for all Concierge members 

Other duties as assigned 
 
Experience/Passions/Education 

Leadership experience within the hospitality or spa industry preferred 

Spa, Hospitality, Guest Service, and/or Retail Sales experience preferred 

Must be highly self-motivated 

Possess passion and natural inclination for Guest Service and Health and Wellness 

Must have excellent communication skills both written and verbal 

Must possess professional presentation 

Must possess compassion for people 

Must have strong interpersonal and problem-solving skills with ability to work independently as well as cohesively as part of the team 

Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently 

Must have excellent time management skills 

Computer literacy and previous reservation software and POS experience preferred 

Ability to focus on attention to detail, remaining professional and courteous at all times 
 
Working Conditions: 
Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, dealing with employee and guest issues and leading a culture of service excellence. 
Team You Will Lead: Not Applicable           Last Revision:  January 2025