Nordic Spa General Manager

Simple. Inclusive. Natural. Social.

We are hiring for the role of Nordic Spa General Manager. This opportunity is located in Girdwood, Alaska.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy

Achieving Excellence

As the Nordic Spa General Manager you are accountable to drive continuous improvement; supported by an organization that encourages entrepreneurial spirit and action. You will achieve excellence by instilling in your people the willingness and ability to make positive guest experience decisions on a daily basis. Longer range; your ability to balance optimal results around employee engagement, the quality of your facilities' offerings and financial outcomes will be the ultimate measure of success. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.

Work Perks

• Competitive wages plus Monthly Bonus Incentives 
• Ski Pass for Winter Season 
• PTO + Personal Days
• Medical & Dental Health Plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Key Focuses

• Delivers Quality by engaging team members to deliver picture perfect, sparkling clean, first impressions in all public and back of house areas 
• Monitors on going daily maintenance, preventative maintenance and deep cleaning programs, conducts quarterly facility FF&E audits 
• Visible in operations; supporting execution/presentation of brand standards, guest touch points and revenue optimization 
• Sets par levels and control procedures to make sure their employees have the tools and materials required to be successful 
• Creates business plans and budgets for their area that support the overall financial goals of the organization. 
• Reviews financial outcomes daily, weekly, monthly; making adjustments to optimize revenues and margins. 
• Leads recruitment; creating a work environment, value proposition and processes that attracts and retains quality employees. 
• Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness, scope and quality. 
• Does not allow shortfalls in operating standards to go unaddressed; supported by clearly communicated expectations and real time coaching 
• Collaborate with our Corporate team and General Managers from other Spa properties to develop and update all of our Standard Operation Procedures 
• Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development. 
• Collaborate and build strong partnerships with our Resort partners and vendors to ensure successful operations 
• Personal and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal. 
• Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance. 
• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.  
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it. 
• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family. 

Experience/Passions/Education

• Post-secondary certifications/diploma or degree an asset 
• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills required
• Advanced Microsoft Office skills required 
• Comfortable with technology and open to new learning 
• A passion for mental and physical wellness 

Working Conditions

This position will include a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30 C / -22 F  to +30 C / +86 F.

About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.