Housekeeping Supervisor

Are you a detail-oriented and organized individual who is passionate about providing exceptional hospitality services? Do you enjoy leading teams and creating a culture that empowers everyone to do their job at a high-level? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you!  

We’re looking for Housekeeping Supervisor professionals to join our team in Girdwood, Alaska. 

 
What You’ll Do 

As a Housekeeping Supervisor you’ll be responsible for providing excellent services to guests and support the Housekeeping department by providing clerical services and handling all office inquiries. 

Your responsibilities include: 

• Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills. 
• Establish and ensure compliance with Standard Operating Procedures, departmental policies and liaison with other managers as appropriate. 
• Respond to guest request, inquiries and complaints with accurate information and with a positive attitude to ensure guest satisfaction.   
• Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping. 
• Maintain Housekeeping supplies. 
• Conducts property inspections at the start of each shift, beginning with main lobby, guest corridors and elevator landings, and public space. 
• Provide constant and consistent communications with other Housekeeping staff and other departments as needed. 
• Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints. 
• Answer/dispatch calls as received within the Housekeeping office. 
• Delegate requests, either from guests or other employees. 
• Contact other departments directly for urgent repairs. 
• Prepare all daily work assignment sheets for room attendants. 
• Coordinates and monitors Room Attendants, Public Area and Inspectress. 
• Updates Inspectress and Room Attendants assignment sheets. 
• May require assistance with assigning and distributing uniforms to employees. 
• Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts. 
• Reviewing and updating team member timecards.
   

What We Offer 
✅ Staring Wage: From $24 per hour 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) 

What We Need 

• Previous supervisory experience required. 
• Prior resort or hotel housekeeping operations experience preferred.  
• Must present a positive, friendly attitude toward guests and other co-workers. 
• Knowledge of chemical cleaning agents, stain removal, and operation of various types of cleaning equipment, such as shampooers. 
• Experience using chemical cleaning agents effectively and safely. 

• Language Skills   Ability to read, comprehend and write simple instructions, short correspondence, and memos.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  Ability to speak other languages in addition to English helpful.  Excellent communication and interpersonal skills.  Ability to follow instruction in detail-oriented manner.  Ability to work well under pressure while tactfully and effectively resolving guest complaints. 

• Mathematical Skills   Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals.  Ability to compute rate, ratio, and percent and to interpret graphs. 

• Reasoning Ability  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 

• Physical demands:  the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit and stoop, kneel, crouch, or twist.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.  Ability to see and hear to safely assist guests in emergency situations. Employee may be required to pass a functional capacity test developed for this job. 
  
  
• Work Environment:  The noise level in the work environment is usually moderate. 
  
  

What to Expect 
📌 Be on your feet for long shifts, including nights, weekends, and holidays. 
📌 Work in a fast-paced, high-energy resort environment.  

About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 

If you’re ready to bring your passion and hard work to deliver exceptional guest experiences to Alyeska Resort, apply today and be part of our adventure in the heart of Alaska! 

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.