Reservations Agent
Handles all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.
Position Responsibilities

Respond to reservations inquires through all distribution channels – telephone, email, internet, fax and mail – according to standard operating procedures and policy
Ensure all reservations, cancellations, changes, and refunds are entered correctly in the Property Management System
Contribute to up-selling the hotel while booking reservations
Provide information about the Resort, hotel, room rates, special packages and events, and the local area
Develop strong knowledge of Resort activities, the Girdwood Valley and surrounding areas
Monitor and respond to Reservations Email
Monitor and download new reservations from on-line channels
Send confirmation notices, brochures, activity guides and other materials to prospective guests
Assist Group Reservations on entry of Group and Wholesale reservations as requested
Cross train to learn other front office functions
Respond to guest service and informational requests from other departments
Print and distribute daily arrival reports, and group delegate reports, as requested
Be able to effectively deal with guest and employee concerns in a friendly and positive manner
Effectively listen and respond to the nature of guest inquiries and concerns, demonstrating empathy, patience, tact, and diplomacy with the customer and providing positive and proactive solutions
Other duties as assigned
Essential Skills and Experience 

Previous experience in a hotel front office environment preferred
Professional, friendly, and clear telephone etiquette
High level of English literacy and comprehension
Computer proficiency with email and spreadsheets
Strong attention to details
Why Alyeska? 
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 
Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

Position summary:  As the Tour / Guest Services Host at Alyeska Resort, you will play a pivotal role in curating exceptional experiences for our Tour guests throughout the season. This dynamic position is focused on summer operations, with an opportunity for year-round growth within Guest Services / Activities.
Position responsibilities:  

Be the on-property point of contact for Tour Groups, liaising between Front Operations, Sales and Tour Directors to create the best experience and atmosphere for our summer clientele, assisting in the overall guest experience of the resort.
Identify common issues for Tour guests and be a voice for solutions that enhance day-to-day operations for group guests.
Work closely with the Front Office Manager, Tour & Travel Manager, Concierge & Bell/Valet Services.
Collaborate with guest services and guest activities to promote activities and maximize participation.
Coordinate with Housekeeping regarding special requests for Tours.
Be present for Tour functions on property, which Tour & Travel Manager is unable to attend.
Assist Concierge in creating Gift cards, scheduling activities and providing general information about Alyeska Resort.
Establish and nurture partnerships with local vendors/operators, ensuring high-quality and authentic experiences for guests.

Communicate information in a timely manner to the hotel and partners.
Be able to comfortably check-in/out guests when assisting Front Operations or Concierge.
Create and distribute guest information (key packets, keys, vouchers, tickets, maps, and departure / arrival information) to appropriate parties, including guests, Tour Directors and staff.

Ensure a safe environment for guests and staff.
Computer programs utilized include Micros, Opera, Alice, Microsoft Word, Excel, and e-mail.
Other duties as assigned.
Why Alyeska?  
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests.  
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  

Vision, Dental, and Medical Insurance for regular full-time employees  
Paid holiday and paid time off (Vacation and Personal)  
Free Season Pass for employees and qualified dependents  
Roth 401(k) and 401(k) Retirement Savings Plan  
Discounts for rooms at The Hotel Alyeska and affiliate hotels  
Discounts in Resort restaurants, shops, and Nordic Spa  
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical demands:  Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.   
Work Environment:  This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.  
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  

Veilbreaker Skybridge Mountain Guide
This job is located in Girdwood, Alaska. The Veilbreaker Skybridge Mountain Guide leads guest excursions on daily hikes to the skybridge venue, accessed from the Mountain Station via Mighty Mite hiking trail, and guides guests on the skybridge crossings. The Veilbreaker Skybridges are Alyeska’s newest summer attraction, spanning over 600’ across Christmas and New Year’s Chutes, offering guests (and guides) stunning views of the Chugach Mountains, Turnagain Arm and surrounding glaciers. The Skybridge venue is high off the ground, all guide candidates must be comfortable in climbing gear, must possess fundamental high rope skills and guiding skills, as well as coaching guests through mental barriers.
Responsibilities

Lead group hiking and Skybridge crossings for guests of all ability and fitness levels over steep and rugged terrain.
Must hold a valid driver’s license and be able to operate a mountain 4x4 style side-by-side vehicle on a mountain road.
Promote a culture of safety among guests and team members
Follow the Resort’s posted signs and trail maps.
Follow best practices in avoiding and/or encountering wildlife 
Follow best practices with climbing gear, including harnesses, safety tethers and helmets
Previous guiding experience in outdoor education a must.
Maintain a clean guest meeting area, including storage and care of safety gear
Be knowledgeable about local geography, history, able to learn fun facts and stats about flora and fauna to share with guests.
Attend ongoing training to keep up to date with contemporary concepts and progressions, striving to better our teaching and guiding techniques.
Must work well in a team environment.
Able to work successfully with a variety of audiences, general public, parents, children and peers.  
Excellent communication skills, demonstrated good judgment, facilitation and problem-solving skills.
Able to work in a fast-paced team environment as well as independently.
Organized and creative, with strong supervisory talent and commitment to a thriving team.
Able to maintain a flexible schedule, sometimes working long and irregular hours, including all weekends.
Arrive at work on time, with equipment ready, uniform clean and tidy, presenting a professional appearance
Work as a team with colleagues and other mountain departments so that all may benefit from working in an environment of good will and mutual respect
Perform other duties as assigned by the MLC Director or Supervisors, as well as other Mountain Managers.
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, Nordic Spa
Skills/Requirements: The requirements listed above are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High ropes, harness, climbing, hiking, guiding skills are a must.
Valid driver’s license and ability to operate a 4x4 side-by-side vehicle on an uneven and steep mountain road.
Excellent customer service, interpersonal and verbal communication skills
Successful completion of Alyeska Resort Rock and Rappel Training
Able to hike for extended periods of time, requiring lifting, bending and twisting
Ability to work in all weather conditions
Ability to use radio communications and take directions
EMT, WFR, BLS is preferred
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  guides must be physically able to safely navigate all in-bounds areas in all weather and trail conditions.  You will be required to hike and talk for extended periods of time.  Lifting heavy objects (no more than 50 pounds), bending, twisting and shoveling may be required.  You will be required to stand, hike, and climb/rappel safely on uneven terrain.  Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  the noise in this work environment is usually moderate.  Physical terrain in the work environment can be uneven with poor traction; there is mud, rock, and gravel outside and wet floors indoors.  Outside temperatures can be cold and wet.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 

E-Bike Mountain Guide
E-Bike Mountain Guides are adventurous candidates who thrive in providing an adventure of a lifetime.  E- Bike Mountain Guides are expected to provide exceptional guest service while guiding our guests around the lower mountain trails at Alyeska Resort and local Bird to Gird Trail. Knowledge of Girdwood & Alyeska Resort's trails is pertinent to help lead groups with a wide skill set and age range.  Safety is the number one priority when providing memorable and transformational experiences around the mountain. 

Responsibilities

Assist with equipment maintenance, rentals and sales, and trail maintenance.
Guiding requires the use of considerable judgment to adapt methods and procedures to changing situations and environments.
Be knowledgeable about local geography, history, able to learn fun facts and stats about flora and fauna to share with guests.
Attend ongoing training to keep up to date with contemporary concepts and progressions, striving to better our teaching and guiding techniques.
Must work well in a team environment.
Able to work successfully with a variety of audiences, public, parents, children and peers.  
Excellent communication skills demonstrated good judgment, facilitation, and problem-solving skills.
Able to work in a fast-paced team environment as well as independently.

Qualifications

Able to independently lead group E-Bike Mountain rides/tours and supervise the safety of our guests and self.
Able to work in potentially extreme weather conditions and manage rocky, rough, and uneven trails while exerting considerable physical effort.
Knowledge and experience in bike maintenance for trailside repairs
All E-Bike Mountain Guides must have their own mountain bike, helmet, and pads.
Previous downhill and cross-country mountain biking experience a
Responsibilities

Organized and creative, with strong supervisory talent and commitment to a thriving team.
Able to maintain a flexible schedule, sometimes working long and irregular hours, including all weekends.
Arrive at work on time, with equipment ready, uniform clean and tidy, presenting a professional appearance
Work as a team with colleagues and other mountain departments so that all may benefit from working in an environment of good will and mutual respect
Perform other duties as assigned by the MLC Director or Supervisors, as well as other Mountain Managers.
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, Nordic Spa
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  guides must be physically able to safely navigate trail areas in all weather and trail conditions.  You will be required to bike and talk for extended periods of time.  Lifting heavy objects (no more than 50 pounds), bending, twisting and shoveling may be required.  You will be required to stand, bike, and walk safely on uneven terrain.  Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  the noise in this work environment is usually moderate.  Physical terrain in the work environment can be uneven with poor traction; there is mud, rock, and gravel outside and wet floors indoors.  Outside temperatures can be cold and wet.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 

Alyeska Resort is seeking a detail oriented and customer service centric professional to coordinate and direct inventory movement and administrative support functions for the retail department as well as participate in management of retail stores to ensure operations and front line sales clerks are supported in serving our guests. This position will function as part of the retail management team and as such will provide secondary shop coverage in all locations including lunch break relief for clerks on a daily basis.  This position will be expected to take ownership of retail administration work areas to maintain organization and order within the office and warehouse spaces. 
Role qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   
 
Position responsibilities:

Answer phones and perform general office and clerical duties.

Process and maintain purchase orders, invoices, check requests and related records for the retail department.
Maintain department database, physical files and archives while maintaining confidentiality. 
Create new products within existing database and ensure all data is consistent and error free
Review paperwork for all required information and signatures.
Manages daily administrative operations of the department including establishing work priorities and assist in resolving problems related to the day-to-day operations of the department.
Responsible for helping with inventory control.
Ability to work in all shops including obtaining an Alaska state TAPS card as required.
Work weekends and holidays
Complete tasks as assigned with minimal supervision
 
Essential skills and experience:

Interest in retail products, operations, and the activities related to our shop focuses
Proficiency in MS Office and advanced knowledge of Excel is required.
Inventory/Point of Sale software experience preferred. 
Bachelor’s degree and/or 2 years related experience or training preferred.
Knowledge of office merchandise, equipment, ordering and inventory control.
Ability to analyze, establish and maintain efficient office work flow and administrative processes.
Ability to communicate effectively, both orally and written.
Ability to gather data, compile information and prepare reports.
Must be customer-service oriented and be a self starter.
 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: This position primarily involves standard office work, including sitting for extended periods, using a computer, and performing tasks such as typing, writing, and phone communication. Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods.
Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

Front Desk Agent
Responsible for checking guests in and out of the hotel, assisting with general information, and accommodating guests of the Resort.
Main Duties:

Complete guest registration and check out processes
Greets, registers, and assigns rooms to guests
Select rooms based on guest needs and code appropriate room keys
Handle cash, credit card, currency conversions and other financial transactions
Computes bill, collects payment, and makes change for guests
Ensure guest satisfaction by respond guest inquiries with accurate information and a positive attitude
Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
Respond to phone calls, retrieve guest mail, faxes and packages
Makes restaurant, transportation, or entertainment reservation, and arranges for tours
Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer system
Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests
Field and help resolve guest complaints
Provide constant and consistent communications with guest services and Front Office Manager
Posts charges such as room, food, liquor, or telephone, to ledger
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements:  Previous front desk experience preferred.  Computer literacy required.  Ability to communicate with all ages of guests, along with all levels of colleagues and leadership.  A successful candidate must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Security Officer
Maintains safe and secure environment for guests and employees by patrolling, monitoring premises and personnel. 
Main Duties:

Patrols buildings and property including; lobbies, corridors, and public rooms, examining doors, windows and gates to assure they are secure.  Also patrols grounds in company vehicle.
Maintains radio contact with supervisor during patrols
Interviews guests and employees, and questions persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, unsafe conditions, fires and accidents
Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked, and reports findings to appropriate department personnel
Ensures safety rules are posted and enforced across the Resort
Inspects premises for irregularities, such as signs of intrusion
Enforcing compliance such as parking, issuance of keys, access by guests and employees, and logging and safe keeping of lost & found articles left by visitors
Examines Fire Alarm systems for operational status and examines fire extinguishers and other safety equipment for serviceability. Reports irregularities and hazards to appropriate department personnel.
Responds to alarms and investigates disturbances, complaints, thefts, vandalisms, and accidents
Maintains accurate security log during shift 
Monitors employee entrance and security cameras
Warns or ejects troublemakers, or unauthorized persons, and cautions careless persons
Obtains assistance for accident victims and writes accident reports
Notifies management and staff of presence of persons with questionable reputations
Requests for and assists management and law enforcement officers in emergency situations
Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern
Performs package, locker and desk searches as required
Conduct briefings to inform guests of resort activities, safety concerns and other information
Shuttle guests as needed
Attends meeting regarding events, activities, conferences and/or other resort/community activities
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be at least 21 years of age and have valid US Driver’s License.
High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience. 
Prior security training and experience in the bar/event industry preferred; or one to three years related experience and/or training; or equivalent combination of education and experience. 
Prior security training and experience in the hotel industry preferred.
Candidate must have CPR, First Aid and TAPs Certification within 90 days of employment.
Candidate must have knowledge of basic security and fire prevention procedures
Strong verbal and written communication skills, customer service experience, and observing situations and competent with decision making
Must be able to use FM radio and work with minimal supervision
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Ticket Office Clerk 
Ticket Clerks are often the first person at Alyeska that guests interact with, making them an integral part of the guest experience at Alyeska Resort. The primary role of the Ticket Office Clerk is to issue tickets and provide exceptional guest service to customers. This role will require the Clerk to have knowledge of other resort offerings including Rentals, Snowsports School, Spa Packages, and Food and Beverage Outlets.  
Ticket issuing clerks provide service to customers, sell tickets and fit the necessary reservations to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities and provide customers with information on offers and make the necessary arrangements.  
Main Duties: 

Sell daily lift tickets, season passes or special events tickets to the public 
Answers questions concerning fares, schedules, reservations, and give information concerning upcoming attractions/events  
Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquires 
Ability to work well under pressure and ability to work independently 
Ability to accommodate a flexible work schedule, including weekends, evenings, and holidays 
Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated 
Other duties as assigned 
Skills/Requirements: The requirements listed below are representative of the knowledge, skills, and/or abilities required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Excellent customer service, interpersonal and verbal communication skills 
Maintain a professional, courteous, and positive attitude at all times 
Accurate cash handling and POS experience including operating a cash register is preferred 
This role is open to year-round and seasonal applicants 
 Why Alyeska? 
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent. 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 
 

Lift Maintenance Technician I 
The Lift Maintenance Technician I will assist with troubleshooting, scheduled and unscheduled maintenance, mechanical and hydraulic maintenance as relevant to all aspects of ski lifts. These include, but are not limited to, mechanical, industrial control systems, low voltage AC and DC controls, motors, drives, and hydraulic tensioning systems. Working both independently or as part of the maintenance team. The qualified candidate’s duties may need to be performed indoors or outdoors, at heights, and in all weather conditions. 
Position Responsibilities 

Follow all lift maintenance policies and procedures as outlined by Lift Maintenance Manager, Mountain Operations Manager, General Manager, ANSI, and lift manufacturers. 
Assist in troubleshooting and repair of lift related mechanical and hydraulic systems. 
Perform or assist in repairs as needed. 
Perform daily, weekly, monthly, and annual inspections 
Entering and updating record keeping maintenance logs. 
Ability to learn applicable safety codes to assist other team members/departments operate in compliance with all Alyeska SOP’s, ANSI, OSHA, and manufacturers operational guidelines 
Safely inspect and complete equipment preparation of lifts for operations. 
Actively be involved in lift procedures, lift emergency procedures, and time dependent repairs. 
Ability to prioritize according to departmental goals. 
Work closely with level 2 and higher level mechanics and electricians to further training and understanding of lift electrical, mechanical, hydraulic, and operational systems. 
Ability to communicate with the Lift Maintenance Manager, Mtn. Operations Manager, Mountain GM and other crew on all lift electrical/maintenance matters and safety issues. 
All other duties as assigned 
Essential Skills and Experience: 
 
Must have a solid mechanical aptitude and the ability to learn quickly. Must be able to work independently, under pressure, be dependable and able to work flexible hours including nights, weekends, and holidays. Must possess strong communication skills and be respectful of other employees at all times and be able to work with all other resort departments as needed. 

Must be over 18 years old 
High school education or equivalent 

Must possess a valid Alaska Driver’s License 
Strong mechanical aptitude 
6 months to 1 year of experience in lift operation, lift electrical, lift maintenance and/or equivalent. 
Basic knowledge of small hand tools, rigging, equipment, and the ability to use them. 
Have a basic knowledge of mechanical, electrical, and hydraulic operating systems and ability to learn new systems as they pertain to lift operation and maintenance 
Ability to consult manuals, trade publications, vendors, staff schools and training programs to keep updated on current shop practices and new maintenance technologies to improve the efficiency and production of the Lift Maintenance Department 
Ability to work outside, at heights in all weather conditions. 
Ability to ski or snowboard expert terrain in all conditions. 
Ability to operate small equipment such as snowmobiles and ATV’s. 
Why Alyeska?   
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.   
 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:   

Vision, Dental, and Medical Insurance for regular full-time employees   
Paid holiday and paid time off (Vacation and Personal)   
Free Season Pass for employees and qualified dependents   
Roth 401(k) and 401(k) Retirement Savings Plan   
Discounts for rooms at The Hotel Alyeska and affiliate hotels   
Discounts in Resort restaurants, shops, and Nordic Spa   
 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.   
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, climb, crawl, kneel, talk, see, hear, and smell. The employee must occasionally lift and/or move up to 100 pounds. The employee must be able to operate hand and foot controls on vehicles/equipment.   Specific vision abilities include color, and depth perception. 
Work Environment:  While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heights, exposure to fumes or airborne particles, outside weather conditions, and risk of electrical shock.  The noise level in the work environment is usually loud.  Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors. Perform duties at heights.  
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.   
 

Lift Maintenance Electrical Technician
The Lift Maintenance Electrical Technician will perform troubleshooting, scheduled and unscheduled electrical/mechanical maintenance as relevant to all aspects of ski lifts. These include, but are not limited to, electro-mechanical, light industrial control systems, low voltage AC and DC controls, motors, drives and overhead or buried communication systems. Working both independently or as part of the maintenance team, the qualified candidates duties may need to be performed indoors or outdoors, at heights, and in all weather conditions.
Position Responsibilities

Follow all lift maintenance policies and procedures as outlined by Lift Maintenance Manager, Mountain Operations Manager, General Manager, ANSI, and lift manufacturers.
Perform troubleshooting and repair of lift related Industrial Controls including PLC's and Drives.
Perform weekly, monthly, and annual inspections
Safely inspect and complete equipment preparations for operations
Entering and updating record keeping maintenance logs.
Assist in repair, rewiring and upgrading of electrical lift components.
Assist in installation and repair of overhead and buried communication systems.
Ability to learn applicable safety codes to assist other team members/departments operate in compliance with all Alyeska SOP’s, ANSI, OSHA, and manufacturers operational guidelines
Actively be involved in lift emergency procedures and time dependent repairs.
Ability to prioritize according to departmental goals.
Have a basic knowledge of computer operating systems and ability to learn new systems as they pertain to lift operation and maintenance.
Work closely with level 3 and higher level electricians and mechanics to further training and understanding of lift electrical and operational systems.
Ability to communicate with the Lift Maintenance Manager, Mtn. Operations Manager, Mountain GM, and other crew on all lift electrical/maintenance matters and safety issues.
All other duties as assigned
Essential Skills and Experience:
Must have a solid mechanical and electrical aptitude and the ability to learn quickly. Must be able to work independently, under pressure, be dependable and able to work flexible hours including weekends and holidays. Must possess strong communication skills and ability to be respectful to other employees at all times and be able to work with all other resort departments as needed.

Must be over 18 years old
High school education or equivalent
Must possess a valid Alaska Driver’s License
Strong mechanical aptitude
Minimum 2 years of experience in lift operation, lift electrical, lift maintenance and/or equivalent.
Knowledge of small hand tools, meters, equipment, and the ability to use them.
Ability to read electrical schematics, consult manuals, trade publications, vendors, staff schools and training programs to keep updated on current shop practices and new maintenance technologies to improve the efficiency and production of the Lift Maintenance Department
Ability to work outside, at heights in all weather conditions
Ability to operate snowmobiles, ATV’s, and heavy equipment
Ability to ski or snowboard expert terrain in all conditions
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.  
 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  
 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa 
 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, climb, crawl, kneel, talk, see, hear, and smell. The employee must occasionally lift and/or move up to 100 pounds. The employee must be able to operate hand and foot controls on vehicles/equipment. Specific vision abilities include color, and depth perception.
 

Work Environment:  While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heights, exposed to fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually loud.  Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors.  Perform duties at heights.
 
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  
 

Two Trees Bistro Cook
Main Duties:

Participate in assigned food preparation in accordance with standards of quality, quantity control, taste and presentation; responding to incoming orders
Ensure quality, consistency and cleanliness of kitchen operation
Ensure kitchen equipment is clean and in proper working condition
Requisition supplies and food items within assigned work area
Maintain clean working environment to comply with set standards of hygiene and to avoid accidents
Checks refrigerators to prevent contamination and waste
Ability to organize daily workload. Creativity and artistic flair a plus
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and fitness center/pool
 
Role qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Ability to read and interpret documents such as menus, recipes, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively to customers and employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 



#ANSHP

Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa Facilities Attendant. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Facilities Attendant is critical to delivering on this promise. As Spa Facilities Attendant, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Qualifications

Spends most of each shift in operations delivering quality 1st impressions on the grounds, pool decks; and in outbuildings, and public areas
Maintains a safe and clean pool deck; by organizing and picking up furniture, towels, robes, and debris. By maintaining washing schedule (see checklist)
Completes washing schedules assigned or outlined in daily checklists (see checklist)
Taking and testing water samples to monitor pool water chemistry and making adjustments to maintain the quality standards
Checks that pool filtration system is in good working condition at prescribed times throughout shift (see daily schedule/checklist)
Prevents minor maintenance issues from becoming major issues by promptly addressing all assigned maintenance work orders
Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own
Cleaning, clearing, and maintaining all outdoor walkways, pathways, and green spaces
Assigned tasks are completed in a manner that does not usually require follow up; both in terms of timeliness and quality
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance
Work Perks

PTO – Paid/Holiday Time Off
Commuter’s Allowance
Personal Days
Referral Bonuses
Medical & Dental Health Plan
Discounts on Retail Products and Spa Services
Education & Experience

Previous Spa or Hotel maintenance experience preferred
WHIMIS, First Aid (including CPR)
Able to lift, move, and handle pool chemicals responsibly
Good judgment around safety and guest experience
Comfortable with technology and open to new learning
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.
#ANSHP