Ski & Snowboard Instructor
The Mountain Sports School is a collection of dedicated professionals who are committed to cultivating exceptional guest experiences that create an “Adventure of a Lifetime” for our guests. Our Pros know more than just teaching; they forge deep personal connections with our guests and create new perspectives. The Mountain Sports School is dedicated to talent development and offers industry leading training that supports our commitment to excellence.
A Mountain Sports School Instructor (Ski & Snowboard Instructor) will teach alpine skiing or snowboarding to children and adults of all ability levels by focusing on the fundamentals of on-mountain safety while providing a fun on-snow experience. Extensive training is provided for inexperienced to advanced candidates.
Position Responsibilities

Work together with a team of instructors to organize classes and students according to individual student goals and ability levels.
Plan and implement lessons appropriate for each ability zone with an emphasis on Safety, Fun, and Learning.
Teach a variety of lessons for children and adults, including instruction for beginners, intermediate and advanced class participants.
Display professional conduct with parents, children, and caregivers in all situations, some of which may be stressful; write daily progress cards for students and their parents.
Provide exceptional guest service while always maintaining safety as a priority.

Availability to assist with boot fitting, fence set up and tear down, cleaning, snow removal, scanning, or other tasks as early as 8 am and until at least 4 pm.
Recognizes that service is our product and helping our guests have a great Alyeska experience is our primary job. Ultimately embraces that our goal is to help guests find the love of skiing/riding and the mountains we share.

Follow all protocols for punctuality, daily and season long scheduling, uniforms and professional appearances as outlined by P&C and Snowsports School.
Attend all required trainings and meetings.
Perform other duties as assigned.
Essential Skills and Experience 

Maintains personal and guest safety as a top priority.
Can address guests’ needs and goals cognitively, affectively, and physically.
Reads and complies with Alyeska Employee Handbook and Mountain Sports School procedures and policies.
Is responsible for staying current with company information; emails, newsletters, informational websites, bulletin boards, memos and required meetings.
Makes a continued effort to seek training and improve personal skiing/riding skills, teaching skills and coaching knowledge.
Strong personal character and commitment to Alyeska Resort’s Vision, Purpose, and Values.
Provides a guest experience that exceeds our guest’s expectations.
Ability to accept criticism and opportunities gracefully and humbly for professional growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing mountain environment.
Qualifications

Must be over 18 years of age.
Must have excellent communication and guest service skills.
Able to ski/snowboard at an intermediate level in terrain with variable conditions.
Experience working with children, preferred.
Able to work in variable weather.
Ability to ski / snowboard while demonstrating maneuvers to students throughout the duration of a lesson for up to 6 hours per day, required.
PSIA Level 1, or foreign equivalent, preferred.
Uncertified of inexperienced positions available; We offer a robust New Instructor Training Program.
Able to work weekends and holidays, required.
This role typically pays between $18.00 and $26.00 per hour. Actual pay will be dependent on the level of certification. Full Time, Part Time / Experienced and Inexperienced positions available.
Commitment levels for this role are broken down into lesson days: Part time (18 days), Part time (32 days), and Full Time (100 days).
Why Alyeska?
Alyeska Resort is a 299-room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and Nordic Spa
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:Ability to demonstrate skiing or snowboarding techniques, lift and carry equipment up to 25 pounds, bend, stoop, walk in various snow conditions, and stand for extended periods of time.
Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, guest-centric setting, you will interact frequently with staff, guests, and stakeholders. Your work spans both indoor and outdoor environments, encompassing a range of mountain weather conditions.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 
 

Mountain Sports School Supervisor
The guest experience is the foundation of everything we stand for at Alyeska Resort. Our Mountain Sports School Supervisors are no exception in facilitating an adventure of a lifetime for each of our guests. The Snowsports School Supervisor is responsible for snowsports school lesson operations, and are devoted leaders committed to staff development, personal growth and the guest experience. 
Position Responsibilities

Oversee the daily Mountain Sports School operations including scheduling, assigning classes, and payroll while providing daily on-snow support to instructors to ensure that a quality experience is provided to all our guests.
Assist with administrative duties including hiring, scheduling, training, payroll, managing equipment inventory and reporting on lesson and guest feedback.
Monitor and document instructor performance and behavior that provides meaningful feedback and direction, including recognition, performance coaching, or disciplinary action if necessary.
Maintain knowledge of and adhere to all company policies and procedures.
Adhere to all safety related programs including training and incident reporting.
Coordinate with other management, departments, and third-party organizations as needed.
Participate in leadership forums providing feedback and input on snowsports school operations, training, and continuous improvement opportunities.
Other duties as assigned.
Essential Skills and Experience

High School Diploma or GED Equivalent required, bachelor’s degree in related field preferred.
Current PSIA/AASI Level 2 or equivalent certification required.
1-3 years ski/snowboard instructor experience and 1 year of supervisory experience required.
Leadership Development experience.
High level of proficiency in MS Office applications.
Competent user of RTP, Flaik, and UKG preferred.
Demonstrated organizational and communication skills.
Basic accounting and finance skills.
Able to meet the physical demands of ski and ride training and drills.
Able to work in a team environment.
Conflict resolution skills.
Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
Must be able to communicate fluently in English.
This is a seasonal full-time position. The expected pay range is $26.00/Hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors such as certification level, years of industry experience and education. 
 Why Alyeska?
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and Nordic Spa
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: Ability to demonstrate skiing or snowboarding techniques, lift and carry equipment up to 25 pounds, bend, stoop, walk, in various snow conditions, and stand for extended periods of time.
Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, guest-centric setting, you will interact frequently with staff, guests, and stakeholders. Your work spans both indoor and outdoor environments, encompassing a range of mountain weather conditions.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 
 
 
 

The Assistant Director of Engineering at Alyeska Resort plays a vital role in enhancing the guest and employee experience by ensuring the efficient operation and maintenance of the resort’s facilities. This position supports the Director of Engineering in overseeing the maintenance team, managing daily operations, and implementing preventative maintenance programs. The Assistant Director will assist in the management of various engineering systems including co-generation natural gas turbines, electrical systems, HVAC, plumbing, and telecommunications.
Position Responsibilities 

Conduct daily inspections to assess the maintenance and operation of the resort's physical structures, grounds, and all related systems and equipment.
Lead the teams in daily tasks and projects, ensuring timely and high-quality completion of maintenance activities.
Supervises Engineering in the absence of the director of engineering. 
Assist in the day-to-day management of the engineering team, including the coordination of contractors and contracted tasks.
Support the implementation and maintenance of a comprehensive preventative maintenance program.
Maintain updated records of all equipment and ensure thorough documentation.
Assist in developing an effective team that works cohesively to complete tasks to the highest quality standards.
Assist with scheduling, payroll, and other administrative duties.
Maintain an appropriate supply of materials and equipment to meet daily operating and maintenance requirements.
Ensure cleanliness and organization of the work area, including inventory management, requisition, trash removal, and cleanup.
Stay informed and educated on Safety and OH&S requirements to ensure compliance.
Be available to report to the hotel or staff housing in the event of emergencies such as fires, equipment failures, floods, or other disasters.
Assist in producing accurate forecasting and budgeting, conducting financial reviews, tracking expenses, and managing other fiscal activities.
Develop preventative maintenance practices and monitor and tender all service contracts.
Take a "hands-on" and "lead by example" approach with daily engineering duties and projects as required.
Build collaborative relationships, both internally and externally, that support the delivery of organizational KPIs.
Execute business plans and budgets supporting the overall market positioning and financial goals of the organization.
Adjust daily, weekly, and monthly financial outcomes to optimize revenues and margins.
Ensure all assigned deliverables are executed with minimal follow-up required in terms of timeliness, scope, and quality.
Other duties as assigned.
Essential Skills and Experience   

Experience: 3-5 years in a progressively senior role with strong knowledge of engineering and maintenance processes.
Education: Post-secondary education in a related field is an asset. Must possess a 4th – 5th Class Power Engineer Certificate for a minimum of 3 years.
Technical Skills: Experience in preventative maintenance, energy management, fire safety, and health and safety. Excellent knowledge of public construction and building systems, permits, licensing, and codes related to public building and fire safety.
Tool Proficiency: Skilled in the proper and safe use of all tools, equipment, materials, chemicals, and products related to the department.
Industry Knowledge: Ability to stay informed on state-of-the-art developments affecting the safe and effective operation of the building facility.
Communication Skills: Excellent interpersonal and communication skills.
Teamwork: Recognized team player and self-starter with strong organizational skills.
Training and Development: Ability to train, coach, and develop associates in an entrepreneurial and progressive environment.
Technical Proficiency: Computer knowledge required.
 
Why Alyeska?  
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the Chugach Mountains of Girdwood, Alaska located just 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.  
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  

Vision, Dental, and Medical Insurance for regular full-time employees  
Paid holiday and paid time off (Vacation and Personal)  
Free Season Pass for employees and qualified dependents  
Roth 401(k) and 401(k) Retirement Savings Plan  
Discounts for rooms at The Hotel Alyeska and affiliate hotels  
Discounts in Resort restaurants, shops, and Nordic Spa  
Compensation: $80,000 - $100,000 USD
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: This job requires a high level of physical fitness and strength.  While performing the job duties, the Employee will be required to climb ladders, gain access to high roofs, lift his/her own weight, lift and balance heavy items, such as pumps, boiler parts, generator and generator parts and other heavy items.  In certain circumstances, the Employee may need to be able to ski to on mountain locations.  This job requires physical exertion virtually the entire day and during many nights.  While performing the duties of this job, the employee is required to stand, squat, lay, climb, walk, sit; use hands, arms and legs to lift, touch, feel, write and use a computer keyboard; and talk or hear. The employee is also regularly required to reach with hands and arms and stoop, kneel, crouch, and crawl. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move heavier objects with the assistance of others and mechanical assist devices. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Employee may be required to pass a functional capacity test developed for this job. 
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  

Sales & Events Manager 
Position Description 
As the Sales & Event Manager for Alyeska Resort, you will be the key contact for clients booking short-term meetings within 60 days or with 30 rooms or less. You will be responsible for responding to inquiries within 2 hours of receipt or request and taking the booking through to its completion. You will process all details of an event, including but not limited to building room blocks, establishing a form of payment, and timely and thorough follow-up with the client upon completion of the event to build customer loyalty and secure future business with Alyeska Resort 
Position Responsibilities 

Collaborate with the Director of Events & Partnerships and Director of Sales, Resorts to create strategies and tactics to increase catering and guestroom revenue in need times. 
Yield guestroom rates, meeting space, and catering revenue to optimize hotel revenues. 
Achieve a target of 50% conversion ratio on all incoming inquiries. 
Exceed all booking targets and revenue goals. 
Accuracy of information input into Opera S&C will ensure detailed follow up notes and traces for further client contact through e-marketing, calls, and hotel events. 
Connect with clients through conversation and active listening, you must be able to understand, act on, and follow-up on requests made by customers. Once the function is complete, a follow up call to ensure client satisfaction and request for future business is critical. 
Conduit and Liaison working on behalf of the customer to ensure all needs are met by communicating to the operations team the details of the event and room block, also working with accounting to ensure all appropriate billing and credit details are accommodated. 
Actively seek feedback on your performance from the Director of Events & Partnerships and Director of Sales, Resorts; your Manager will be able to provide you with the coaching and mentoring you need to be successful and progress your career. 
Act with resiliency and look inwardly for solutions when under stress; displaying a positive can-do attitude at all times. 
Contribute as an engaged leader by participation in meetings, community gatherings, special events, social committees, and surveys throughout the year. 
Be empowered to develop and maintain positive working relationships and communication with all Stakeholders; supporting the organization to reach its goals.    
Celebrate successes and publicly recognize the contributions of team members. 
Behave in a manner that is aligned with the Organization’s Core Values, understanding that you, as a team member, are held to a high standard by all stakeholders.  
Other duties as assigned. 
Essential Skills and Experience   

Bachelor's degree in business administration, Marketing, Hospitality, Tourism or equivalent; MBA a plus.  
2 years’ experience in event management, food and beverage, sales and marketing, or related professional area and preferably in Hotel/Resort industry or related business; ski industry experience preferred  
Advanced computer proficiency, including Microsoft Office Programs; experience with OEPRA a plus. 
Strong understanding of sales with an ability to plan and execute events with attention to detail. 
Ability to multi-task and handle multiple priorities effectively. 
Excellent presentation and communication skills. 
Ability to maintain knowledge of policies and market trends of the Resort and travel industry. 
 Why Alyeska?  
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.  
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  

Vision, Dental, and Medical Insurance for regular full-time employees  
Paid holiday and paid time off (Vacation and Personal)  
Free Season Pass for employees and qualified dependents  
Roth 401(k) and 401(k) Retirement Savings Plan  
Discounts for rooms at The Hotel Alyeska and affiliate hotels  
Discounts in Resort restaurants, shops, and Nordic Spa  
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This position will be based in a fast-paced office environment. It will demand the ability to multi-task and keep organized with the main focus being on incoming calls. Booking room blocks of 45 rooms or less on peak, plus any catering requirements, will be the main priority.  
Office Hours will be Monday to Friday approximately 8:30 am – 5 pm 
Attend any social function or meeting to meet with the convenor and ensure a smooth event 
Achieve group rooms and catering revenue targets as determined by the annual budget 
Attend all Event Order and F&B Meetings. 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  

Assistant Mountain General Manager
The Assistant Mountain General Manager is responsible for fostering the staff and guest-focused culture of Alyeska Resort’s Mountain Operations to accomplish exceptional guest service, employee engagement and financial performance goals.
Through collaboration with the Mountain General Manager and Resort Leadership Team, you will provide strategic and operational leadership for the resort to manage and establish short and long-range goals, strategic and tactical plans, execute on operating plans, and ensure the appropriate policies and procedures are implemented to support the staff and culture of Alyeska Resort. This position is responsible for managing the revenue operations of the mountain, including Snowsports School, Rental Department, Ticket & Guest Services, and oversight of all mountain operations in the absence of the Mountain General Manager.
The successful candidate must possess strong and proven strategic leadership, communication, collaboration, and organizational skills along with understanding the mechanical operations of the resort’s winter and summer operations.

Position Responsibilities:

Collaborate with the Executive Team to develop a comprehensive and robust growth strategy for Alyeska resort.
Evaluate and establish operating plans supporting the long-term plan of the resort, introducing new programs/strategies, where appropriate, to fuel growth, drive operational efficiency and/or ensure regulatory compliance.
Enhance and/or develop, implement, and enforce policies and procedures of the company by way of systems that will improve the resort's overall operation and effectiveness.
Provide strategic financial input and leadership on key issues ranging from the evaluation of potential product offerings for winter & summer operations.
Budgetary responsibilities include capturing requisite revenue through successful business development strategies and managing expenses.
Leadership management and development of teams
Lead the teams in daily tasks and projects, ensuring timely and high-quality completion of maintenance activities.
Assist with/have oversight on scheduling, payroll, and other administrative duties.
Build collaborative relationships, both internally and externally, that support the delivery of organizational KPIs.
Execute business plans and budgets supporting the overall market positioning and financial goals of the organization.
Adjust daily, weekly, and monthly financial outcomes to optimize revenues and margins.
Ensure all assigned deliverables are executed with minimal follow-up required in terms of timeliness, scope, and quality.
Assist in producing accurate forecasting and budgeting, conducting financial reviews, tracking expenses, and managing other fiscal activities.
Establish, implement, and enforce safety standards in accordance with company policies and procedures as well as State & Federal laws.
Foster a positive and energetic culture that recognizes and rewards efforts to maximize employee engagement and guest service.
Create, participate in, and maintain strong relationships in the local community, the industry and beyond.
Provide leadership and participation in the development and evaluation of the overall resort's strategic and operational plans.

Champion of progression and change.
Technological aptitude and enthusiasm for leveraging technology to achieve business objectives.

Other duties as assigned.
 
Essential skills and experience: 

An experienced leader with extensive ski/hospitality industry experience and proven success in P&L management in a senior leadership role at the resort level.
A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations.
Sound technical skills, analytical ability, good judgment, with a strong mountain operational focus.
Success at building relationships and collaborating cross-functionally across the resort.
Able to work under minimal supervision with a high attention to detail and accuracy.
Ability to drive performance across multiple concepts through the creation of frameworks, process, and best practice sharing.
Proven track record of building and leading high performing teams.
Capacity to communicate effectively in writing and verbally across all levels of the organization and across multiple aspects of the community and industry.
Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel.
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to influence key partners from global, corporate, segment and market roles.
Working knowledge of computers including MS Office (Word, Excel, Outlook, Access), RTP, Aspenware and Flaik.
Bachelor’s and advanced Degrees preferred.
10+ years related experience in the ski industry, preferably in resorts that operate with over 400,000 skier visits seasonally.
10+ years of demonstrated success leading complex, multiple resort/business operations with varying lines of business.

Base salary range: $90,000 - $120,000 per year

Why Alyeska? 
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 
 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: Ability to lift up-to 50 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. The position may require use of driving company vehicles and seldom use of snowmobiles.
Work Environment:  This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the workplace is usually moderate.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

Retail Clerk
Provides customer service in the Resort's four retail outlets: Alyeska Mountain Shop, Sundry Shop, Glacier Gifts and Gallery, And Max’s.
Main Duties:

Assist guests in locating merchandise
Possess a functional knowledge of outlet's products and inventory
Operate point of sale system, making change, reconciling cash/credit at close of shift
Restock, price, and merchandise product
Maintain a clean shop
Inventory and shipping
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and fitness center/pool
Skills/Requirements: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The successful candidate must have POS and cash-handling experience, along with excellent communication skills and attention to detail.  Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. The following are additional essential elements of the position:  Work weekends & holidays on a flexible schedule.  Any employee over 21 years of age is required to have a valid TAPS card.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Laborer
Responsible for general construction, woodworking, finishing and touch ups around the Resort.
Position responsibilities:

Loading and unloading tools or raw materials.
Assembling scaffolding or other pieces of equipment.
Digging or filling in pits throughout the construction process.
Clearing debris from construction structures.
Operating light and heavy equipment.
Clean up worksites from hazardous or obsolete material.
Assist welders, carpenters, painters or other tradespeople on-site.
Handle and transport materials and equipment.
Follow instructions from supervisors to perform manual labor tasks.
Help with setting up and transferring temporary structures.
Report issues with equipment or unsafe conditions.
Responsible for all maintenance and repair all painted surfaces and wall covering surfaces.
Other duties as assigned.
Essential skills and experience:

Good customers service skills, interpersonal skills, and verbal/written communication skills.
Must be able to work in extreme weather conditions and with fumes.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to deal with problems involving several concrete variables in standardized situations.
Why Alyeska?  
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.  
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  

Vision, Dental, and Medical Insurance for regular full-time employees  
Paid holiday and paid time off (Vacation and Personal)  
Free Season Pass for employees and qualified dependents  
Roth 401(k) and 401(k) Retirement Savings Plan  
Discounts for rooms at The Hotel Alyeska and affiliate hotels  
Discounts in Resort restaurants, shops, and Nordic Spa  
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl.  The employee is frequently required to climb or balance and smell.  The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock.  The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration.  The noise level in the work environment is frequently loud.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  

Bartenders   Mix alcoholic, nonalcoholic, and coffee drinks for guests in one of seven dining outlets.  
Bartender Responsibilities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Prepare beverages ordered through point of sale system.
Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
Serves wine and draught or bottled beer.
Prepare espresso drinks to order, collect payments, and reconcile cash at the end of the shift.
Perform inventory, turns orders into the manager to maintain inventory par levels, stock and prepare product for the bar. 
Maintain a clean and organized work area.
Orders or requisitions liquors and supplies with manager.
Arranges bottles and glasses for effective use.
Slices and pits fruit for garnishing drinks.
Learns menu items and daily specials.
Receives checks and puts away orders.
Works the floor in bar and lounge.
Sets lounge for service.
Takes drink and food orders and enters them into RTP.
Daily side work assigned.
Other duties as assigned.
 Food & Beverage at Alyeska
Alyeska features 8 Food & Beverage Outlets

Forté – Family friendly Mediterranean Cuisine
Aurora Bar – Craft cocktails, beer, and wine, and Alaska sourced fare
Sakura -- Modern Asian Cuisine, Sushi
Seven Glaciers – Mountain top dining experience, recipient of prestigious AAA Four Diamond Award, named one of 100 Best Wine Restaurants in 2019 by Wine Enthusiast
Bore Tide Deli & Bar – Mid-mountain modern deli & grill
Sitzmark – Après ski bar & grill
Tramway Café – Full service coffee shop with grab & go fare
Two Trees – Light Spa fare and cocktails
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Experience the Alyeska Resort here:  https://vimeo.com/546215049
Essential skills and experience:  High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.  Prior bartending experience strongly preferred.
Certificates, Licenses, Registrations  Must have or be able to obtain within the introductory period, the following:  TAPS card and Food Handlers Card.
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee frequently is required to stoop, kneel, or crouch.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, and peripheral vision. Employee may be required to pass a functional capacity test developed for this job.

Work Environment:  the noise in this work environment is usually moderate.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Busser
Facilitates food service by assisting wait staff in ancillary duties. 
Main Duties: 

Carries dirty dishes from dining room to kitchen
Wipes table tops and chairs with damp cloth
Replaces soiled table linens and sets tables with silverware and glassware
Replenishes supply of clean linens, silverware, glassware, and dishes in dining room
Serves beverages to patrons
Sweeps and mops floors
Assists wait staff as needed
Food & Beverage at Alyeska
Alyeska features 8 Food & Beverage Outlets 

Forté – Family friendly Mediterranean Cuisine
aBar – Modern American Fare, Whisky, Sports
Sakura - Modern Asian Cuisine, Sushi
Seven Glaciers – Mountain top dining experience, recipient of prestigious AAA Four Diamond Award, named one of 100 Best Wine Restaurants in 2019 by Wine Enthusiast
Bore Tide Deli & Bar – Mid-mountain modern deli & grill
Sitzmark – Apré ski bar & grill
Tramway Café – Full service coffee shop with grab & go fare
Two Trees – Light spa fare and cocktails
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Experience in a similar role
Excellent communication and organizational skills
Able to produce accurate work
Exceptional guest-service skills
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Host 
Coordinates activities of dining room personnel to provide efficient and courteous service to patrons by performing the following duties. 
Main Duties:

Present menu items and daily specials
Prepare restaurant for reservations and special functions
Schedules dining reservations and arranges parties or special services for diners through Open Table
Greets guests by name, escorts them to tables, and provides menus
Works to resolve complaints by patrons and informs Manager of Chef
Ensures that office and host stand is kept clean and presentable
Must be presentable and friendly in all dealings with guests, vendors, and coworkers
Other duties as assigned
Food & Beverage at Alyeska
Alyeska features 8 Food & Beverage Outlets

Forté – Family friendly Mediterranean Cuisine
aBar - Modern American fare, Whisky, Sports
Sakura -- Japanese Cuisine, Sushi
Seven Glaciers – Mountain top dining experience, recipient of prestigious AAA Four Diamond Award, named one of 100 Best Wine Restaurants in 2019 by Wine Enthusiast
Bore Tide Deli & Bar – Mid-mountain modern deli & grill
Sitzmark – Apré ski bar & grill
Tramway Café – Full service coffee shop with grab & go fare
Two Trees – Light Spa fare and cocktails 
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements: 
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, percent and discounts.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
Must have or be able to obtain within the introductory period, the following:  TAPS card and Food Handlers Card.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is regularly required to stand and talk or hear.  The employee frequently is required to walk.  The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  the noise in this work environment is usually moderate.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Chef de Cuisine
Position summary:    Supervises supports and coordinates activities of Cooks, Sous Chefs, and other workers engaged in preparing and cooking food in various outlets.  Assists in the execution of daily duties as prescribed by the Executive Chef.
Role qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position responsibilities: include the following.  Other duties may be assigned.

Participate in assigned food preparation in accordance with standards of quality, quantity control, taste and presentation; responding to incoming orders.
Observes workers engaged in preparing, portioning, and garnishing foods to ensure that methods of cooking and garnishing and sizes of portions are as prescribed.
Gives instructions to cooking personnel in fine points of cooking.
Cooks and carves meats, and prepares dishes, including sauces, during rush periods and for banquets.
Checks refrigerators to prevent contamination and waste.
Anticipates and writes daily production work and delegates accordingly.
Ensures area is clean, stocked and maintained.
Develops menus and recipes as needed relevant to the season.
Conducts or assists in monthly inventory when needed
Maintain kitchen equipment functionality
Strives to meet and exceed food cost and labor goals.
Assumes responsibility of Outlet Manager when Outlet Manager is unavailable.
Ability to organize daily workload. Creativity and artistic flair a plus.
Essential skills and experience:  High School degree or equivalent; or five years related experience and/or training; or equivalent combination of education and experience.  Culinary apprenticeship or other formal training preferred.
Language Skills Ability to read and interpret documents such as menus, recipes, safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively to customers and employees of organization.
Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
Reasoning Ability Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations  Must have or obtain within the introductory period, a ServSafe certification. 
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and taste or smell.  Must have manual dexterity/grasp of hand to use kitchen equipment.  The employee frequently is required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds with a hand truck.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  While performing the duties of this job, the employee is frequently exposed to cold/heat, wet and/or humid conditions and fumes or airborne particles.  The employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually loud. 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Server
Serves meals to patrons in dining establishments.
Main Duties:

Greet guests, presents menu, answers questions, and makes suggestions regarding food and service
Learns menu items and daily specials.
Working knowledge of spirits, beer and wines.
Writes order on check and enters ordered items in RTP system.
Serves courses from kitchen and bar.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Presents check and accepts payment, and reconcile receipts.
Assist in preparation of some items, as determined by Outlet Chef and Outlet Manager.
Clears and resets counters and/or tables at conclusion of each course, arrange table setting.
Runs food from kitchen for outlet as directed by Chef or Manager.
Other duties may be assigned.
Food & Beverage at Alyeska
Alyeska features 8 Food & Beverage Outlets

Forté – Family friendly Mediterranean Cuisine
Aurora Bar – Craft cocktails, beer, and wine, and Alaska sourced fare
Sakura -- Modern Asian Cuisine, Sushi
Seven Glaciers – Mountain top dining experience, recipient of prestigious AAA Four Diamond Award, named one of 100 Best Wine Restaurants in 2019 by Wine Enthusiast
Bore Tide Deli & Bar – Mid-mountain modern deli & grill
Sitzmark – Après ski bar & grill
Tramway Café – Full service coffee shop with grab & go fare
Two Trees – Light spa fare and cocktails
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Obtain a valid TAPS Card
Experience in similar server setting preferred
Experience in a customer service setting
The ability to multitask while providing exceptional guest service
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Assistant Restaurant Manager
Directly supervises wait staff, bussers, and host/hostess in restaurant.  Carries out supervisory responsibilities in accordance with the Resort's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Main Duties:

Estimates and orders liquors, wines, or other beverages, and supplies
Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations
Complete daily reports, assist in preparing departmental budget
Responsible for accomplishing revenue, labor and operating expense budget goals
Ensure and maintain standards of food quality and presentation
Posses knowledge of food production and service
Process Ultipro time reports
Ensure staff complies with guest check procedures, cash handling and accounting procedures
Research and resolve guest complaints
Maintain communication between other departments on items such as occupancy levels, banquets and special functions, housekeeping and maintenance, and laundry and uniforms
Set and maintain par levels of dry goods, china, linen, wines and spirits
Ensure adherence to all Resort customer service standards
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college, university, or degree from culinary institute; or one to two years related experience and/or training; or equivalent combination of education and experience 
Five years’ experience in Food & Beverage management with a strong knowledge of restaurant operation preferred
Must have previous experience in a fine dining and wine service 
Previous hotel restaurant experience preferred.
Experience maintaining inventory, ordering, and scheduling preferred.
Work weekends & holidays on a flexible schedule
Must be at least 21 years of age
Work with minimal supervision 
Accurate cash handling
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations 
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have or be able to obtain within the introductory period a TAPS card and Food Handlers Card
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Facilities Technician 1 
 
 Main Duties: 

Maintain a variety of mechanical items 

Prepare requisitions for purchase 

Change air conditioners’ filters and clean fan coil as directed 

Maintains buildings, performing minor and routine carpentry, painting, plumbing, electrical wiring, and other related maintenance activities 

Cleans work areas and disposes of trash and debris 

Performs tests and inspections of pool equipment and chemistry 

Other duties as assigned 
 
Why Alyeska? 
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent. 
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 

Paid holiday and paid time off (Vacation and Personal) 

Free Season Pass for employees and qualified dependents 

Roth 401(k) and 401(k) Retirement Savings Plan 

Discounts for rooms at The Hotel Alyeska and affiliate hotels 

Discounts in Resort restaurants, shops, and fitness center/pool 
 
Skills/Requirements: 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 

Ability to speak effectively to customers or employees of organization 

Ability to read, write, speak and understand English 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form 

Weekend/holiday work is expected 
 
Certificates, Licensed, Registrations 

Valid Alaska Driver's license 
 
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands:  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to stand; walk; sit; and stoop, kneel, crouch, or crawl.   The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  
 

Work Environment: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock.  The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration.  Employee must know what Personal Protective Equipment (PPE) to use in appropriate environments and must direct others to use same. 
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 
 

Pastry Cook 1
Main Duties:

Prepares, scales, mixes and cooks recipes as prescribed by the Pastry Chef
Participate in assigned product preparation in accordance with standards of quality, quantity control, taste and presentation; read, measure, and execute recipes to produce a multitude of sweet and savory items. Take action to correct any irregularities
Respond to incoming orders in a timely fashion; effectively communicate with management and other team members in order to fulfill orders or address any needs/concerns requested by other outlets or guests
Properly label and date all products to ensure safekeeping and sanitation; maintain clean working environment to comply with set standards of hygiene and to avoid accidents
Ensure quality, consistency and cleanliness of kitchen operation
Ensure kitchen equipment is clean and in proper working condition
Requisition supplies and food items within assigned work area; make certain all requisitions are processed properly and placed in designated areas
Assist in conducting inventory on a regular basis to ensure proper par levels
Check refrigerators to prevent contamination and waste; ensure all products are rotated on a first-in, first-out philosophy
Ability to organize daily workload
Assist the Executive Pastry Chef, other Pastry Chefs, Bakers, and Helpers as needed in execution of production
Creativity and artistic flair a plus
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and Nordic Spa
Role qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

High School degree or equivalent; or four years related experience and/or training; or equivalent combination of education and experience. Culinary apprenticeship or other formal training preferred.
Ability to use scales, mixers and other small wares. Working knowledge of weights, measures and various baking and preparation techniques.
Ability to read and interpret documents such as menus, recipes, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively to customers and employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; and taste or smell.  Must have manual dexterity/grasp of hand to use kitchen equipment.  The employee frequently is required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds with a hand truck.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Employee may be required to pass a functional capacity test developed for this job.
Work Environment:  While performing the duties of this job, the employee is frequently exposed to cold/heat, wet and/or humid conditions and fumes or airborne particles.  The employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually loud. 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Restaurant Manager
 
Directly supervises wait staff, bussers, and host/hostess in restaurant.  Carries out supervisory responsibilities in accordance with the Resort's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Main Duties:

Estimates and orders liquors, wines, or other beverages, and supplies
Inspects establishment and observes workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations
Complete daily reports, assist in preparing departmental budget
Responsible for accomplishing revenue, labor and operating expense budget goals
Ensure and maintain standards of food quality and presentation
Posses knowledge of food production and service
Process Ultipro time reports
Ensure staff complies with guest check procedures, cash handling and accounting procedures
Research and resolve guest complaints
Maintain communication between other departments on items such as occupancy levels, banquets and special functions, housekeeping and maintenance, and laundry and uniforms
Set and maintain par levels of dry goods, china, linen, wines and spirits
Ensure adherence to all Resort customer service standards
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
 
Skills/Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college, university, or degree from culinary institute; or one to two years related experience and/or training; or equivalent combination of education and experience 
Five years’ experience in Food & Beverage management with a strong knowledge of restaurant operation preferred
Prior experience in a fine dining server position 
Good working knowledge of wines and high-end spirits
Work weekends & holidays on a flexible schedule
Must be at least 21 years of age
Work with minimal supervision 
Accurate cash handling
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations 
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Must have or be able to obtain within the introductory period a TAPS card and Food Handlers Card
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Front Desk Manager  
As the Front Desk Manager at Alyeska Resort, you will lead and oversee the Front Desk, Night Audit, and Concierge, ensuring exceptional guest service. Your role involves maintaining professionalism, organizational excellence, and influential leadership, emphasizing interpersonal skills, technical knowledge, and strategic thinking.  
Position Responsibilities  

Supervise Front Desk Team and oversee scheduling and training Front Operations staff with supervisors, emphasizing guest relations skills to ensure exceptional service delivery.  
Establish and enforce compliance with Standard Operating Procedures (SOPs) and departmental policies while liaising with other managers as necessary to maintain consistency.  
Responsively address guest inquiries and complaints, including weekly survey comments, providing accurate information and maintaining a positive attitude to enhance guest satisfaction. Resolve guest issues professionally and tactfully.  
Oversee the daily registration and checkout process, ensuring efficiency and accuracy.  
Support Front Desk Supervisors in handling VIP and special reservations, ensuring guests are checked in, greeted appropriately, and checked out seamlessly.  
Provide feedback and evaluate progress of Front Desk, Night Audit & Concierge team members 
Collaborate with the Front Desk Supervisors and Guest Experience Manager to deliver VIP experiences and promptly respond to guest requests.  
Make room selections based on guest preferences and needs, following instructions provided by the Director of Rooms.  
Supervise cash handling procedures, working closely with the accounting department to ensure adherence to financial policies.  
Instruct Front Desk staff on the Emergency Procedures Manual, prioritize guest safety, and coordinate with Security and other relevant departments to manage emergency situations effectively. Maintain the emergency procedures manual.  
Monitor and ensure that Resort job standards are met and that special programs are successfully implemented.  
Oversee the onboarding and performance of new Guest Services vendors while maintaining relationships with existing ones.  
Collect and manage all data related to covered gratuities, preparing information and reports for Accounts Receivable (A/R) and Payroll departments.  
Execute the vision and directives set by the Director of Rooms, communicating this direction to Front Operations staff, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations teams. Provide assistance in these areas as needed.  
Develop a comprehensive understanding of the Girdwood Valley and Resort activities to better assist guests and staff.  
Handle administrative paperwork, process timecards, and manage labor and staffing costs efficiently. 
Other duties as assigned.  
Essential Skills and Experience   

Previous Front Office experience in Full Service Hotels, or comparable Hospitality Operations experience required.  
Minimum 2 years of hotel experience  
Supervisory experience a must  
Ability to manage tasks independently with attention to detail and focus on customer service  
Ability to take initiative and solve problems  
Leadership with the ability to remain calm under pressure.  
Strong interpersonal skills and ability to build and maintain relationships with Reservations, People and Culture, Sales, Accounting, Event Management and Front Desk teams to ensure smooth operation of the department  
Understanding of P&L statement   
Knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint  
Knowledge of Front Office Systems (e.g. Opera) preferred  
Business or Hospitality Degree preferred  
This is a salary position but must have the ability to work evenings and weekends where required  
Why Alyeska?   
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.   
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:   

Vision, Dental, and Medical Insurance for regular full-time employees   
Paid holiday and paid time off (Vacation and Personal)   
Free Season Pass for employees and qualified dependents   
Roth 401(k) and 401(k) Retirement Savings Plan   
Discounts for rooms at The Hotel Alyeska and affiliate hotels   
Discounts in Resort restaurants, shops, and Nordic Spa   
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.   
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.   
Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.  
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  

Job Overview: The Wedding & Events Coordinator plays a vital role in supporting the operations of our sales and events business. This position is responsible for managing all aspects of incoming leads, including qualifying inquiries, contracting, and planning details through event execution and final billing. The Coordinator will also assist the Events team by organizing and entering details for group bookings, in partnership with the Events Manager. Key responsibilities include preparing client proposals and contracts, arranging amenities, inputting Banquet Event Orders (BEOs) and Group Resumes, and pulling a variety of reports. This role requires close collaboration with operational departments to ensure all guest expectations are met and exceeded. The ideal candidate is passionate about weddings and events, and thrives in a dynamic, fast-paced environment. Join us at Alyeska Resort and become part of a team committed to crafting exceptional events that leave a lasting impact!
Key Responsibilities:

Lead Generation & Sales Support: Respond to inquiries and generate leads for wedding and event business. Conduct site inspections for potential clients and represent the resort at wedding trade shows to promote services and secure bookings.
Event Planning & Coordination: Assist in the detailed planning, coordination, and execution of events, with a particular focus on weddings. Work closely with clients to plan all aspects of their wedding, including tastings, rehearsal dinners, ceremonies, receptions, and dinners.
Marketing & Materials Management: Update and maintain wedding marketing materials, including the photo database, website content, and other promotional assets to ensure accurate and compelling representation of our offerings.
Organizational Management: Oversee multiple events simultaneously, demonstrating strong organizational and communication skills to ensure that every event is meticulously planned and executed. Communicate event details effectively to the operational teams, including food & beverage, front desk, banquets, and other relevant departments.
Guest Experience & Engagement: Prioritize exceptional guest experiences by being responsive to their needs and feedback. Adapt to changes quickly and look for opportunities to exceed guest expectations, creating memorable moments for attendees of all ages.
Event Day Presence: Attend events when needed to support the operations team, ensuring smooth execution and addressing any issues that arise during the event.
Professional Conduct & Performance: Uphold the organization’s core values both during and outside of work hours, acting in a professional and consistent manner. Understand that this role is held to a high standard by all stakeholders.
Team Support & Additional Duties: Provide additional support to the Sales & Events team as required, contributing to the overall success of the resort's events and initiatives. Perform other duties as assigned.
Requirements:

Weekend work is a requirement for this position.
Must be available to work nights and holidays as needed.
Qualifications:

Bachelor’s degree in business administration, hospitality, marketing, or related field required.
Minimum of 1-year experience in event planning required; prior experience in hotel or wedding industry preferred.
Proficiency in Microsoft Office required; proficiency in Opera Sales & Event Management (OSEM), Social Tables, and Canva preferred.
Strong written and verbal communication skills; strong interpersonal skills.
Ability to work both independently as a part of a team.
Ability to problem-solve and take the initiative to overcome challenge and seize opportunities.
Must exhibit meticulous organizational skills with the ability to manage multiple projects and deadlines efficiently.
Must be open to change and quick to adapt to varying needs and situations, maintaining a positive attitude in a dynamic environment.
Must show a genuine passion for creating extraordinary experiences for attendees and a commitment to excellence in event execution.
Why Alyeska? Alyeska Resort is a 299-room resort which includes a Nordic Spa and ski area, nestled in the mountains of Girdwood, Alaska, located 45-minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  

Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and Nordic Spa
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical Demands:  This position primarily involves standard office work, including sitting for extended periods, using a computer, and performing tasks such as typing, writing, and phone communication. Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods of time.

Work Environment:  This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All Resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Tram Operator 
 
Responsible for the safe and efficient loading, transporting and unloading of guests in accordance with specific operating instructions of the Alyeska Aerial Tramway. 
This is a seasonal position. Employees have the ability to discuss alternate season employment interest with the Tram Operations Manager.  
Main Duties: 

Properly operate the tram and related equipment, in accordance with established policies and procedures 

Direct and assist passengers as needed to ensure safe and orderly traffic conditions 

Provide various information to guests about resort services, facilities local surroundings, etc. 

Learn and maintain a working knowledge of tramways/lifts safety systems, operating logs, and emergency evacuation procedures 

Knowledge of the Mountain, Hotel and UTT Emergency Operating Plans and the ability to assist when the plans are activated 

Positively communicate with the passengers to establish and maintain an atmosphere of confidence and security 

Recognize potentially dangerous situations, whether mechanical or passenger, and report them to the supervisor immediately 

Shoveling snow and maintaining the UTT and LTT docks and associated areas in the wintertime 

Other duties as assigned 
 
Why Alyeska? 
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent. 
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 
Skills/Requirements: 
The requirements listed below are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Must be at least 18 years of age 

Must be familiar with ski area and outer areas 

Able to work with all kinds of people, sometimes in stressful situations 

Must be able to read, speak and understand English 
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 
 

Front Operations Supervisor 
As the Front Operations Supervisor at Alyeska Resort, you will play a pivotal role in elevating the guest experience. You will be responsible for the leadership, supervision, and successful operation of the Front Desk & Concierge departments. This full-time leadership opportunity is based out of the Alyeska Resort in Girdwood, Alaska, and offers an excellent compensation and benefits package. 
Position responsibilities: 

Oversee and manage front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries. 

Coordinate and schedule front desk staff to ensure adequate coverage during peak and off-peak hours. 

Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction. Respond to weekly survey comments, with accurate information and with a positive attitude to ensure guest satisfaction.   

Train and onboard new front desk staff, ensuring they understand policies, procedures, and guest service standards. 

Supervise the appropriate selection of rooms, based on guest needs, code keys, and instructions as per the Front Desk Manager. 

Collaborate with other departments to ensure seamless communication and efficient guest services. 

Ensure quality group experience through effective coordination with Sales department. 

Handle financial transactions, including cash handling, credit card processing, and billing inquiries. 

Maintain a clean and organized front desk area, adhering to the highest standards of professionalism. 

Monitor and maintain inventory of guest supplies, brochures, and promotional materials. 

Assist in the creation and implementation of guest service protocols and standard operating procedures. 

Ensure compliance with standard operating procedures and departmental policies and liaise with other managers as appropriate. 

Address and resolve any technical issues related to the front desk software and equipment.  

Develop clear understanding of Front Operations, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations; and assist in these areas as needed. 

Act as a Front Desk Agent when short staffed, during times of reduced labor demands. 

Maintain knowledge and ability to train staff on safety and compliance matters, including Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), and Injury and Illness Prevention Program. 
Essential skills and experience:   

Previous experience in a front desk or guest service role within the hospitality industry. 

Strong leadership and supervisory skills with the ability to motivate and guide a team. 

Exceptional customer service skills and the ability to handle guest inquiries and concerns tactfully and professionally. 

Excellent communication skills, both verbal and written, for effective interaction with guests, staff, and management. 

Proficiency in hotel management software and reservation systems, preferred. 

Problem-solving aptitude to quickly address issues and find suitable solutions. 

Detail-oriented mindset to ensure accuracy in guest information, bookings, and billing. 

Flexibility to work varied hours, including evenings, weekends, and holidays as needed. 

Ability to handle fast-paced and high-pressure situations with a calm and composed demeanor. 

Knowledge of local attractions, activities, and services to assist guests with inquiries. 

Understanding of financial procedures related to guest transactions and billing. 

Knowledge of Microsoft Excel, Microsoft Word, and Microsoft PowerPoint. 
Why Alyeska? 
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 

Paid holiday and paid time off (Vacation and Personal) 

Free Season Pass for employees and qualified dependents 

Roth 401(k) and 401(k) Retirement Savings Plan 

Discounts for rooms at The Hotel Alyeska and affiliate hotels 

Discounts in Resort restaurants, shops, and Nordic Spa 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: Ability to lift up to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 

Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods and deadlines. Operating within a dynamic, guest-centric setting, you will interact frequently with staff, guests, and stakeholders.  
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.