Director of Banquets
The Director of Banquets at Alyeska Resort is responsible for the strategic leadership, operational excellence, and financial performance of the resort’s banquet, catering, and event operations. This senior leadership role oversees the planning and execution of high-volume conferences, weddings, social events, and resort-wide activations, ensuring seamless service delivery aligned with Alyeska’s lifestyle luxury positioning.
This role requires a hospitality leader with strong operational discipline, exceptional event execution expertise, and a passion for people. The Director of Banquets will inspire and develop high-performing teams while partnering cross-functionally to deliver memorable guest experiences, maximize event-driven revenue, and support long-term resort growth.
In close partnership with the Director of Food & Beverage, Executive Chef, Director of Sales & Marketing, Director of Special Events, Hotel Manager, Mountain General Manager, and Resort General Manager, the Director of Banquets ensures that every event—from proposal to execution—meets brand standards, operational feasibility, and guest expectations.
Key Responsibilities
Operational Excellence
Serve as a visible leader in daily banquet and event operations, providing real-time support during setup, service, and breakdown.
Oversee execution of all banquets, catering, and event functions, ensuring accuracy, consistency, and service excellence.
Partner closely with Culinary to ensure menu execution, timing, and presentation align with event specifications and brand standards.
Ensure Banquet Event Orders (BEOs) are executed flawlessly, with clear communication across Sales, Events, Culinary, and Operations.
Establish staffing models, par levels, tools, and systems to support high-volume and complex event demand.
Identify operational challenges quickly, implement corrective action, and measure outcomes.
Ensure deliverables are completed with minimal follow-up, meeting expectations for timeliness, scope, and quality.
Service Standards
Ensure exceptional first impressions and polished execution across all banquet venues and event spaces.
Uphold service, safety, sanitation, and brand standards throughout all banquet operations.
Establish clear service expectations and hold teams accountable to consistent, high-quality delivery.
Support the GSS program by addressing banquet-related guest concerns promptly and effectively.
Anticipate guest needs and resolve service issues in real time to protect the guest experience and drive repeat business.
Event Strategy & Cross-Functional Collaboration:
Partner with Sales & Marketing and Event Management to ensure events are operationally feasible, well-staffed, and aligned with client expectations.
Support site visits, tastings, and high-profile client events as needed.
Collaborate with Director of Sales to forecast banquet and catering revenue accurately.
Ensure smooth handoff from sales to execution and post-event follow-up, reinforcing strong internal communication and accountability.
Financial Management
Develop and manage budgets, labor forecasts, business plans and outlet-level KPIs.
Optimize operational efficiency and profitability through labor management, cost controls, inventory systems, and vendor relations.
Review and analyze financial performance daily, weekly, and monthly, including forecast, prelims, and month-end reporting; proactively adjust operations to optimize revenue, labor efficiency, and margin flow-through.
Lead banquet-related capital planning, equipment needs, and space enhancements in partnership with Director of Food & Beverage.
Leadership, Team & Culture Development
Lead, mentor, and develop a high-performing, inclusive Banquets team with a focus on employee engagement, retention, and succession planning.
Address service or performance shortfalls in real time with clear communication and coaching.
Actively engage team members and stakeholders to deliver consistent quality across front-of-house and back-of-house areas.
Serve as an active member of the Operational Executive Team, building collaborative relationships across departments.
Support P&C in creating a compelling employee value proposition that attracts, retains, and develops top talent.
Foster a high-performance culture rooted in service excellence and accountability.
Ensure staffing levels and processes are designed to support both peak demand and employee well-being.
Living the Core Values
Exhibit a proactive, solutions-oriented mindset, consistently seeking ways to enhance efficiency and elevate the guest experience.
Demonstrate unwavering commitment to achieving goals, fostering alignment, and driving performance across all outlets.
Ensure communication, interactions, and behaviors reflect Alyeska’s core values of Honesty, Quality, Industry, Winning, and Family.
Essential Skills and Experience
Bachelor’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience.
Minimum 5 years of progressive Banquets, Catering, Events, or F&B leadership experience.
Strong operational knowledge of banquets, catering, and high-volume event service.
Proven ability to lead, coach, and develop teams in a fast-paced environment.
Strong financial acumen, including labor management, forecasting, and cost control.
Excellent communication, organization, and cross-functional collaboration skills.
Comfort working flexible hours, including evenings, weekends, and peak event periods.
Why Alyeska?
Alyeska Resort is a 299 room resort which includes a Nordic Spa and Ski Area, nestled in the Chugach Mountains of Girdwood, Alaska located just 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
Vision, Dental, and Medical Insurance for regular full-time employees
Paid holiday and paid time off (Vacation and Personal)
Free Season Pass for employees and qualified dependents
Roth 401(k) and 401(k) Retirement Savings Plan
Discounts for rooms at The Hotel Alyeska and affiliate hotels
Discounts in Resort restaurants, shops, and Nordic Spa
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: Ability to lift up-to 50 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.
Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
