Phone Board Exchange Operator

Do you thrive in a fast-paced environment? Are you passionate about providing top-notch guest experiences? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! 

We’re looking for Phone Board Exchange Operator professionals to join us in Girdwood, Alaska for this Full-Time, Year-round position. 
 
What You’ll Do 

As a Phone Board Exchange Operator, you’ll operate the switchboard to relay incoming, outgoing, and interoffice calls by performing the following duties: 

• Use private branch exchange (PBX) switchboard to promptly answer internal and external calls in a professional, friendly and courteous manner, following Resort standards. 
• Answers, screens, and routes outside calls; or take messages as necessary. 
• Supplies information to callers, records messages and reads messages to guests. 
• Monitor and respond to surveys- all forms. 
• Maintain Interdepartmental correspondence and communication. i.e. – Morning Report 
• Complete inventory and ordering for various Front office supplies. 
• Collect wake-up call information, input into wake-up system and verbally confirm time to guests. 
• Initiate emergency response when necessary and legibly document pertinent details.  
• Keeps records of calls placed and toll charges. 
• Performs clerical duties such as typing, proofreading, and sorting mail. 
• Operate paging/radio system to relay in-house announcements, call individuals to phone, or inform employees and guests in emergency situations. 
• Updates telephone directory. 

 
What We Offer 
✅ Staring Wage: $19 per hour 
✅ Employee Housing: live and play where you work 
✅ Year-round position  
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k)  
 
 
What We Need 

• QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 
• LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Professional demeanor and excellent telephone etiquette required. Ability to speak additional languages preferred.  
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.  

 
What to Expect 
📌 PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. 
📌 WORK ENVIRONMENT: The noise level in the work environment is usually moderate. 
📌 OTHER SKILLS AND ABILITIES: The following are additional essential elements of the position, Work weekends & holidays on a flexible schedule. Work with minimal supervision. 
 

About Alyeska Resort 
Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 299-room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 

If you’re ready to bring your passion to Alyeska Resort, apply today and be part of our guest experience adventure in the heart of Alaska! 

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.