Assistant Mountain General Manager

Assistant Mountain General Manager

The Assistant Mountain General Manager is responsible for fostering the staff and guest-focused culture of Alyeska Resort’s Mountain Operations to accomplish exceptional guest service, employee engagement and financial performance goals.

Through collaboration with the Mountain General Manager and Resort Leadership Team, you will provide strategic and operational leadership for the resort to manage and establish short and long-range goals, strategic and tactical plans, execute on operating plans, and ensure the appropriate policies and procedures are implemented to support the staff and culture of Alyeska Resort. This position is responsible for managing the revenue operations of the mountain, including Snowsports School, Rental Department, Ticket & Guest Services, and oversight of all mountain operations in the absence of the Mountain General Manager.

The successful candidate must possess strong and proven strategic leadership, communication, collaboration, and organizational skills along with understanding the mechanical operations of the resort’s winter and summer operations.

Position Responsibilities:

• Collaborate with the Executive Team to develop a comprehensive and robust growth strategy for Alyeska resort.
• Evaluate and establish operating plans supporting the long-term plan of the resort, introducing new programs/strategies, where appropriate, to fuel growth, drive operational efficiency and/or ensure regulatory compliance.
• Enhance and/or develop, implement, and enforce policies and procedures of the company by way of systems that will improve the resort's overall operation and effectiveness.
• Provide strategic financial input and leadership on key issues ranging from the evaluation of potential product offerings for winter & summer operations.
• Budgetary responsibilities include capturing requisite revenue through successful business development strategies and managing expenses.
• Leadership management and development of teams
• Lead the teams in daily tasks and projects, ensuring timely and high-quality completion of maintenance activities.
• Assist with/have oversight on scheduling, payroll, and other administrative duties.
• Build collaborative relationships, both internally and externally, that support the delivery of organizational KPIs.
• Execute business plans and budgets supporting the overall market positioning and financial goals of the organization.
• Adjust daily, weekly, and monthly financial outcomes to optimize revenues and margins.
• Ensure all assigned deliverables are executed with minimal follow-up required in terms of timeliness, scope, and quality.
• Assist in producing accurate forecasting and budgeting, conducting financial reviews, tracking expenses, and managing other fiscal activities.
• Establish, implement, and enforce safety standards in accordance with company policies and procedures as well as State & Federal laws.
• Foster a positive and energetic culture that recognizes and rewards efforts to maximize employee engagement and guest service.
• Create, participate in, and maintain strong relationships in the local community, the industry and beyond.
• Provide leadership and participation in the development and evaluation of the overall resort's strategic and operational plans.

• Champion of progression and change.
• Technological aptitude and enthusiasm for leveraging technology to achieve business objectives.

• Other duties as assigned.

Essential skills and experience: 

• An experienced leader with extensive ski/hospitality industry experience and proven success in P&L management in a senior leadership role at the resort level.
• A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations.
• Sound technical skills, analytical ability, good judgment, with a strong mountain operational focus.
• Success at building relationships and collaborating cross-functionally across the resort.
• Able to work under minimal supervision with a high attention to detail and accuracy.
• Ability to drive performance across multiple concepts through the creation of frameworks, process, and best practice sharing.
• Proven track record of building and leading high performing teams.
• Capacity to communicate effectively in writing and verbally across all levels of the organization and across multiple aspects of the community and industry.
• Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to influence key partners from global, corporate, segment and market roles.
• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access), RTP, Aspenware and Flaik.
• Bachelor’s and advanced Degrees preferred.
• 10+ years related experience in the ski industry, preferably in resorts that operate with over 400,000 skier visits seasonally.
• 10+ years of demonstrated success leading complex, multiple resort/business operations with varying lines of business.

Base salary range: $90,000 - $120,000 per year

Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees can work and play hard and are encouraged to share their enthusiasm with guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect, and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Ability to lift up-to 50 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. The position may require use of driving company vehicles and seldom use of snowmobiles.
• Work Environment:  This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders. While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the workplace is usually moderate.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently open positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.