Guest Experience Host

Guest Experience Host

Join our team as a dedicated Guest Experience Host for Alyeska Resort’s Black Diamond Club Floor. In this role you will be one of the key ambassadors for our Club floor; working jointly with the Guest Experience Manager, creating exceptional and personalized experiences for our distinguished guests.

The Black Diamond Club endeavors to expose our guests to luxury on the threshold of adventure. Designed and curated for special guests looking for the best in luxury, service and amenities, we will connect guests to exclusive dining experiences, the top experts and more! The role requires a high level of organization, attention to detail and understanding of building relationships and rapport with both internal and external partners to provide the best possible guest experience.

At Alyeska, you’ll not only enjoy a fulfilling career but also a community of people bonded through our passion for outdoor adventure. Nestled amidst the breathtaking landscapes of the Chugach Mountains, Alyeska Resort is renowned for designing exceptional guest experiences in our wellness inspired destination. This is an exciting opportunity to join our team of professionals as the Guest Experience Host of our soon to launch Black Diamond Club Floor. If you are dedicated to curating unforgettable moments for your guests and thrive in a dynamic working environment, we invite you to be part of our journey to provide unparalleled service and adventure. No matter where you’re coming from, you can easily find yourself at home in Girdwood, Alaska. 

Position Responsibilities

• Greet guests with warmth and professionalism upon arrival; ensuring a seamless check-in experience.
• Establish personal rapport with our guests through personalized and authentic interactions during their stay.
• Ensure discretion and confidentiality when handling guest request.
• Anticipate preferences and exceed the needs and expectations of our Club Floor guests.
• Collaborate with the Guest Experience Manager and all Resort verticals to ensure we deliver on guest expectations.
• Maintain clear and effective communication with all departments before, during and after guest departure.
• Provide personalized recommendations and assistance in booking local attractions, dining, entertainment and special events.
• Acts as the point of contact for all Club Floor guests; addressing any concerns immediately with all stakeholders and required leadership.
• Ensure the Club Lounge and Club Corridors are always kept immaculate, liaising with Housekeeping team to maintain the ambiance and overall guest experience.
• Ensure the timely delivery of morning, afternoon and evening offerings in the Club Lounge. Quality is paramount in our presentation.
• Perform other duties as assigned.

Essential Skills and Experience 

• Proven hospitality experience is preferred.
• Previous hotel, luxury, or guest service experience typically acquired in a Full-Service Hotel or comparable Hospitality Operations experience preferred.
• Exceptional customer service skills and ability to work under pressure.
• Familiarity with local attractions and vendors is a plus.
• Effective verbal and written communication with all levels of employees and guests.
• High school diploma, general education degree, related field or international equivalent preferred.
• Proficiency in English; additional languages are always celebrated.
• Must be of legal age to serve alcohol in Alaska, Tap certified, Food Handlers card.

 Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 
• Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.