Employee Experience Coordinator

Employee Experience Coordinator

The Employee Experience Coordinator plays a pivotal role within Alyeska Resort's People & Culture Team, ensuring a seamless and positive experience for employees, particularly those residing in employee housing. This hands-on role combines various responsibilities, including employee programming, property management, and transportation coordination. The Employee Experience Coordinator reports to the Employee Experience Manager and actively contributes to enhancing employee satisfaction, well-being, and engagement.

Position Responsibilities

• Employee Programming:
• Develop and execute employee engagement programs, events, and activities to foster a positive work environment.
• Organize recognition and rewards initiatives to acknowledge and motivate employees for outstanding performance.
• Collaborate with various departments to plan and facilitate employee-centric activities, outings, and celebrations.
• Assist in maintaining and organizing staff lounges and cafeteria areas to provide clean, comfortable, and welcoming spaces for employees to relax and dine.
• Serve as a registered driver for the company, providing transportation for employees to various destinations, such as scheduled programs and excursions.
• Coordinate transportation schedules and logistics to ensure timely and efficient services.
• Take on additional responsibilities and tasks as needed to support the overall well-being and satisfaction of employees residing in company housing.
• Employee Housing Support:
• Support all aspects of employee housing, including check-in, check-out, and room turnovers.
• Conduct property inspections to ensure housing facilities are well-maintained and meet the required standards.
• Assist with light repairs and maintenance tasks as needed to ensure a safe and comfortable living environment.
• Manage housing assignments, address tenant inquiries, and resolve housing-related issues promptly.
• Maintain accurate housing records and coordinate room allocations.
• Assist with housing orientations for new arrivals, ensuring they are familiar with housing policies and procedures.
• Collaborate with the maintenance team to address and resolve housing-related maintenance requests.
• Property & Tenant Management:
• Supervise property access, tenant safety, and adherence to housing regulations.
• Address tenant concerns, complaints, and conflicts in a professional and timely manner.
• Conduct regular property walkthroughs and inspections to identify and address maintenance and safety issues.
• Assist in maintaining inventory and ordering supplies needed for housing operations.
• Collaborate with vendors and contractors for property maintenance and improvements.
• Ensure the security and cleanliness of housing facilities.
• Perform light housekeeping tasks, including vacuuming, sweeping, and mopping common areas within employee housing facilities to maintain cleanliness and hygiene standards.
• Assist with snow removal tasks, such as clearing common entryways, concrete walkways, ramps, and egress routes during winter weather conditions to ensure safe access for employees.

Essential Skills and Experience 

• Previous experience in employee housing management, property management, or related field is preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent interpersonal and communication skills, with the ability to address tenant concerns and conflicts professionally.
• Hands-on experience with light maintenance tasks and basic repairs.
• Ability to serve as a registered driver with a clean driving record and knowledge of safe driving practices.
• Customer-focused attitude and a commitment to enhancing the employee experience.
• Flexibility and willingness to adapt to the dynamic needs of employee housing and transportation coordination.
• Knowledge of housing regulations and best practices is a plus.
• Familiarity with tenant management systems preferred.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing business needs and priorities.
• Strong problem-solving skills and a proactive approach to challenges.
• High school diploma or equivalent is required; Additional vocational or technical training in facilities management, hospitality, or a related field is a plus.

Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Commuter allowance and cell phone stipend for eligible employees
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa
• On-site employee housing options

Compensation: Starting annual salary of $55,000. Commensurate with experience and qualifications.

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: This is a dynamic position that combines office work with hands-on responsibilities related to employee housing support. This includes frequent lifting, up to 50 pounds, and a willingness to assist with light repairs and maintenance tasks in the employee housing facilities. Bending, stooping, walking, and standing for extended periods are essential components of this role.
• Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, employees residing in housing, and various stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.