Front Office Supervisor

Are you passionate about leading teams and delivering high-quality guest experiences? Do you want your next job to provide work-life balance and be immersed in beautiful nature? If you take pride in your craft and want to be part of a team that values quality and hard work, then Alyeska Resort is the place for you! 

We’re looking for Front Office Supervisor professionals to join our team in Girdwood, Alaska. 

 
What You’ll Do 

As the Front Office Supervisor at Alyeska Resort, you will play a pivotal role in elevating the guest experience and be responsible for the leadership, supervision, and successful operation of the Front Desk & Concierge departments. 

• Oversee and manage front desk operations, ensuring smooth check-ins, check-outs, and guest inquiries. 
• Coordinate and schedule front desk staff to ensure adequate coverage during peak and off-peak hours. 
• Provide exceptional customer service by addressing guest concerns, resolving issues, and ensuring guest satisfaction.
• Respond to weekly survey comments, with accurate information and with a positive attitude to ensure guest satisfaction.   
• Train and onboard new front desk staff, ensuring they understand policies, procedures, and guest service standards. 
• Supervise the appropriate selection of rooms, based on guest needs, code keys, and instructions as per the Front Desk Manager. 
• Assist in the creation and implementation of guest service protocols and standard operating procedures. 
• Develop clear understanding of Front Operations, including Night Audit, Bell Desk, Guest Services, Recreation, and Reservations; and assist in these areas as needed. 
• Maintain knowledge and ability to train staff on safety and compliance matters, including Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), and Injury and Illness Prevention Program. 

 
What We Offer 
✅ Staring Wage: From $24 per hour 
✅ Employee Housing for a small fee live and play where you work 
✅ Flexible work schedules – year-round & seasonal positions available 
✅ Paid time off & holidays 
✅ Free Mountain Pass for employees and qualified dependents 
✅ Employee discounts on resort lodging, dining, and spa services 
✅ Medical, Dental, and Vision Insurance  
✅ 401(k) 
 
 
What We Need 

• Previous experience in a front desk or guest service role within the hospitality industry. 
• Understanding of financial processes, including guest billing, budgeting, P&L analysis, and labor cost management. 
• Proven ability to lead a team, provide clear direction, and drive a culture of high performance and accountability. 
• Proficiency in hotel management software (e.g., Opera) and strong skills in Microsoft Office Suite, especially Excel for financial reporting. 
• Flexibility to work evenings, weekends, and Holidays. 
• Exceptional customer service skills and the ability to handle guest inquiries and concerns tactfully and professionally. 
• Excellent communication skills, both verbal and written, for effective interaction with guests, staff, and management. 
• Detail-oriented mindset to ensure accuracy in guest information, bookings, and billing. 
• Knowledge of local attractions, activities, and services to assist guests with inquiries. 

What to Expect 
📌 Be on alert and at times, on your feet for long periods, including nights, weekends, and holidays. 
📌 Work in a fast-paced, high-energy resort environment. 
📌 Adapt to seasonal changes around the resort and special events. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Ability to lift up to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 
  
• Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods and deadlines. Operating within a dynamic, guest-centric setting, you will interact frequently with staff, guests, and stakeholders. 

About Alyeska Resort 

Alyeska Resort is a world-class destination nestled in the mountains of Girdwood, Alaska, just 45 minutes south of Anchorage. With a 300+ room hotel, a Nordic Spa, and a renowned ski area, we offer an exciting and dynamic work environment where employees can work hard, play hard, and Live the Adventure! 

If you’re ready to bring your passion to Alyeska Resort, apply today and begin your adventure in the heart of Alaska! 

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace.