Event Manager

Event Manager

Alyeska Resort is a 300+ room resort nestled in the Mountains of Girdwood, Alaska located 45 minutes south of Anchorage. The Event Manager is responsible for the management and planning of meetings, incentives, conventions, wedding and social occasions from initial handover from the Sales team until departure, including the final settlement of account. You will work closely with external clients to prepare and deliver information in a timely and accurate manner through banquet event orders, resumes, rooming lists, email and communication meetings to ensure the highest level of event detail is implemented and distributed to the hotel operations team to execute.

Reporting to the Director of Events, this role will focus on event planning and management to ensure Alyeska Resort is the market leader in Alaska. This role directly drives revenue and increases market share across all segment of the Resort including but not limited to; Rooms, Food & Beverage, Mountain and Spa.  The ideal candidate is results-oriented. A collaborative leader with a strategic and analytical focus. We commit to giving you the training and resources required to succeed; achieving excellence is up to you.                                                                                                                                                                            

Why Alyeska?

Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.

Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

• Vision, Dental, and Medical Insurance for regular full-time employees
  • Paid holiday and paid time off (Vacation and Personal)
  • Free Season Pass for employees and qualified dependents
  • Roth 401(k) and 401(k) Retirement Savings Plan
  • Discounts for rooms at The Hotel Alyeska and affiliate hotels
  • Discounts in Resort restaurants, shops, and Nordic Spa                                                         

Key Focuses                                                                                                                                                                     

• Co-coordination of venue, contractors and equipment hire                                                                   
• Ensure event details are distributed to the hotel operations team in a timely manner               
• Manage the planning of events including full event details, menu selection, creation of the internal banquet event order, resumes and billing charges                                                           
• Manage client expectations and deliver a seamless event to ensure client satisfaction
• Resolve customer complaints when necessary to maintain loyalty and guest satisfaction                         
• Oversee the dismantling and removal and efficient clearing of venue space                                
• On property liaison for day of queries and concerns                                                                 
• Review all daily food and beverage and conference charges posted to ensure all charges are in line with event orders.  Ensure correct figures are reflected in opera Post event evaluation (including data entry and analysis and production of relevant reports as necessary                                                                     
• Possess a thorough knowledge of Alyeska Resort, Mountain Operations, Alyeska Nordic Spa and all Resort offerings                                                   
• Monitor group billing accounts for accuracy and co-ordinate with the accounting team for delayed payments                                                                
• Actively focus on upselling to maximize revenue streams for the hotel                                                         
• Attend weekly BEO and Resume meetings with key internal stakeholders                                                
• Conduct Pre/Post Conference Meetings with clients and internal teams as required                                                                                                        
• Participate in customer site inspections and assists with the sales process as necessary     
• Coordinate vouchers, tram tickets, lift tickets and additional items as required                          
• Deliver and exceed budgeted revenues for the Hotel                                                               
• Be well versed and knowledgeable of Hotel's fire and Evacuation procedures as health and Safety requirements in the Workplace                                               
• Strong proficiency with opera S&C and PMS                                                                                              
• Prepare sales quote and contracts as necessary                                                                                       
• Other duties as assigned                                                                                                                                                                                         

Experience/Passions/Education                                                                                                                                                              

• Bachelor's degree from four year college or university; or related experience and/or training; or equivalent combination of education and experience.             
• Excellent verbal and written communication skills are required.                                            
• Knowledge of Opera account management software preferred                                             
• Prior hotel sales, marketing and catering experience strongly preferred                                          
• Ability to effectively present information and respond to questions                                                         
• Must be PC proficient (Microsoft Office) and able to prepare reports as assigned                          
• Ability to multi-task, produce accurate work against hard deadlines                                                                                

Working Conditions/Physical Demands                                                                                                                                                 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands:  While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms: talk or hear; and taste or smell.  The employee frequently is required to stoop, kneel, or crouch.  The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, color vision, depth perception, and ability to adjust focus. Employee may be required to pass a functional capacity test developed for this job.                                                                                                                                                                

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available