People Relations Manager


People & Culture
Anchorage, Alaska

Posted On: March 28, 2024

Alyeska Resort is seeking a highly motivated and experienced People Relations Manager to help lead our dynamic People & Culture team. Reporting to the Director of People & Culture, this leadership role will provide support to all levels of employees and management regarding employee and labor relations, HR policies and practices, and making recommendations that promote positive employee relations. They act as a bridge between the organization's management and its employees, ensuring seamless communication, effective conflict resolution, and the promotion of an environment steeped in mutual respect and understanding. This role will play a key role in planning, developing, implementing, and promoting programs that enhance overall employee engagement, retention, and productivity.

Position Responsibilities

  • Employee Relations:
    • Manage and address HR-related inquiries, grievances, and personnel matters, ensuring a responsive and supportive environment.
    • Lead the review and advisory process for employee grievances and disciplinary actions, ensuring fairness and transparency.
    • Act as the chief investigator for personnel issues, guiding towards appropriate resolutions while minimizing legal risks and maintaining company integrity.
    • Navigate complex employee relations challenges, mediating conflicts to achieve harmonious outcomes.
    • Leverage deep knowledge of employment laws (EEOC, ADA, FMLA, FLSA, etc.) to provide expert guidance and ensure regulatory compliance.
  • Policy and Procedure Development:
    • Manage and address HR-related inquiries, grievances, and personnel matters, ensuring a responsive and supportive environment.
    • Lead the review and advisory process for employee grievances and disciplinary actions, ensuring fairness and transparency.
    • Act as the lead investigator for personnel issues, guiding towards appropriate resolutions while minimizing legal risks and maintaining company integrity.
    • Navigate complex employee relations challenges, mediating conflicts to achieve harmonious outcomes.
    • Leverage deep knowledge of employment laws (EEOC, ADA, FMLA, FLSA, etc.) to provide expert guidance and ensure regulatory compliance.
    • Maintain confidential employee records, ensuring compliance with legal standards and company policies.
    • Stay abreast of employment law updates, safeguarding the resort's compliance with current regulations.
  • Employee Engagement and Retention:
    • Facilitate timely and effective internal communication of important updates and announcements to all employees.
    • Assist in organizational change efforts by helping employees adapt to new processes, technologies, or structures.
    • Design and implement programs to measure and enhance employee engagement, satisfaction, and retention.
    • Develop strategies to recognize and reward employee achievements and milestones.
    • Support promotion and administration of the Pomeroy Pulse Employee Engagement Survey.
  • Performance Management:
    • Support performance management processes, including goal setting, performance reviews, and feedback mechanisms.
    • Provide managers with the tools and knowledge to resolve performance and disciplinary matters effectively.
    • Assist in identifying areas for improvement and implementing performance improvement plans as needed.
    • Identify and develop future leaders, supporting employee career progression within the resort.
  • Learning and Development:
    • Collaborate with department heads to identify training needs and create customized learning solutions.
    • Plan and execute training sessions that elevate employee competencies and performance.
    • Provide guidance and resources to enhance leadership and managerial skills.

Essential Skills and Experience 

  • Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
  • Experience in developing and executing HR programs that create positive and measurable impact.
  • Proven experience with problem analysis, conflict management, and resolution.
  • Subject matter expertise in regulatory areas (i.e. EEOC, ADA, FMLA, FLSA, etc.).
  • In-depth knowledge of employment laws, compliance, and best practices.
  • Experience in case management and labor relations.
  • Strong knowledge of employment laws and regulations.
  • Ability to handle stressful situations with grace, diplomacy, and remain neutral in difficult employee relation issue.
  • Ability to make decisions in a fair and consistent manner.
  • Excellent interpersonal and communication skills.
  • Strong organizational and project management skills.
  • Proven ability to lead and inspire a team, fostering a positive and inclusive workplace culture.
  • High level of integrity and discretion when dealing with sensitive employee matters.
  • Ability to thrive in a dynamic and fast-paced work environment.
  • Experience using Human Resources Information Systems.
  • Proficiency in Microsoft Office Suite and other relevant software.

Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

  • Vision, Dental, and Medical Insurance for regular full-time employees 
  • Paid holiday and paid time off (Vacation and Personal) 
  • Free Season Pass for employees and qualified dependents 
  • Commuter allowance and cell phone stipend for eligible employees
  • Roth 401(k) and 401(k) Retirement Savings Plan 
  • Discounts for rooms at The Hotel Alyeska and affiliate hotels 
  • Discounts in Resort restaurants, shops, and Nordic Spa
  • On-site employee housing options

Family, Quality, Winning, Industry and Honesty:Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Physical demands: This position primarily involves standard office work, including sitting for extended periods, using a computer, and performing tasks such as typing, writing, and phone communication. Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods.
  • Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

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