Reservations Agent

Reservations Agent

Handles all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.

Position Responsibilities

• Respond to reservations inquires through all distribution channels – telephone, email, internet, fax and mail – according to standard operating procedures and policy
• Ensure all reservations, cancellations, changes, and refunds are entered correctly in the Property Management System
• Contribute to up-selling the hotel while booking reservations
• Provide information about the Resort, hotel, room rates, special packages and events, and the local area
• Develop strong knowledge of Resort activities, the Girdwood Valley and surrounding areas
• Monitor and respond to Reservations Email
• Monitor and download new reservations from on-line channels
• Send confirmation notices, brochures, activity guides and other materials to prospective guests
• Assist Group Reservations on entry of Group and Wholesale reservations as requested
• Cross train to learn other front office functions
• Respond to guest service and informational requests from other departments
• Print and distribute daily arrival reports, and group delegate reports, as requested
• Be able to effectively deal with guest and employee concerns in a friendly and positive manner
• Effectively listen and respond to the nature of guest inquiries and concerns, demonstrating empathy, patience, tact, and diplomacy with the customer and providing positive and proactive solutions
• Other duties as assigned

Essential Skills and Experience 

• Previous experience in a hotel front office environment preferred
• Professional, friendly, and clear telephone etiquette
• High level of English literacy and comprehension
• Computer proficiency with email and spreadsheets
• Strong attention to details

Why Alyeska? 

Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

• Vision, Dental, and Medical Insurance for regular full-time employees 
• Paid holiday and paid time off (Vacation and Personal) 
• Free Season Pass for employees and qualified dependents 
• Roth 401(k) and 401(k) Retirement Savings Plan 
• Discounts for rooms at The Hotel Alyeska and affiliate hotels 
• Discounts in Resort restaurants, shops, and Nordic Spa 

Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands: Ability to lift up-to 25 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time. 
• Work Environment: This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.