Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa Front Desk Supervisor. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Front Desk Supervisor is critical to delivering on this promise. As Spa Front Desk Supervisor you are expected to lead your team in exceeding guest expectations and maximizing revenues on daily basis. You will achieve excellence by supporting the Spa Concierge team on your shift in making optimal business decisions.
Qualifications

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step        
When guests arrive at the spa they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings        
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team
Maximizes revenues and guest satisfaction by monitoring and responding to guest inquiries, wait lists, emails, phone calls
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviours support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance                     
Work Perks

Competitive wages and gratuities
PTO + Personal Days
Medial & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Education & Experience

Previous hotel Front Desk experience is an asset
Minimum 3 years experience in call center, customer service, or retail
Prior supervisory experience is preferred
Previous reservation software and POS experience preferred
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands  
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.
#ANSHP

Nordic Spa Job Description 
Massage Therapist Manager 
Reports to: Assistant Spa General Manager 
   
Achieving Excellence 
As the Massage Therapist Manager for the Nordic Spa, you will be responsible for providing our guests with therapeutic and personalized massage experiences that enhance their state of wellness and relaxation. You will achieve excellence by leading and teaching your people to make every experience meaningful and uphold the highest standards in the profession and guest service while delivering against key financial goals and performance metrics. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you. 
 
Key Focuses  
✓ Expertly manages the delivery of all massage services and promptly handles and resolves guest opportunities
✓ Manages the guest's massage experience ensuring the cleanliness and readiness of all massage rooms and waiting areas
✓ Develop and update all Standard Operating Procedures for the Massage department
✓ Develops and manages the department budget in coordination with the General Manager and accounting team.
✓ Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
✓ Ensures productivity goals are met while seeking cost and labor efficiency.
✓ Recruits, trains, and mentors’ massage staff to meet company standards of quality, service, and productivity.
✓ Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
✓ Addresses and resolves massage guest issues and complaints working in partnership with the Front Desk Manager
✓ Collaborate with our Corporate team to develop our Point-of-Sale system and contribute to the development and updating of Standard Operating Procedures.
✓ Champions safety protocols and ensure compliance with quality standards.
✓ Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
✓ Leads by example with a hands-on approach to the ensure the guests massage experience is exceptional
✓ Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope and quality.
✓ Personal and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal.
✓ Builds a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.


Experience/Passions/Education  
✓ Post-secondary certifications/diploma or degree.
✓ 3+ years of experience in a leadership role in guest service, spa or massage department
✓ Experience in the hotel or hospitality industry.
✓ Ability to train, coach and develop a team.
✓ Proficient in Windows, PMS and MS office applications.
✓ Proficient in POS, hotel reservations systems.
✓ Excellent verbal and written communication skills.
✓ Understanding of kinesiology and anatomy as asset
 
Working Conditions 
As the Massage Therapist Manager, you will have the ability to work a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of weather conditions, with average temperature ranges of -30C/-22F to +30C/+86F.  
 
Team You Will Lead: Massage Team       Last Revision: June 2024 
 

 
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Two Trees Bistro Cook
Main Duties:

Participate in assigned food preparation in accordance with standards of quality, quantity control, taste and presentation; responding to incoming orders
Ensure quality, consistency and cleanliness of kitchen operation
Ensure kitchen equipment is clean and in proper working condition
Requisition supplies and food items within assigned work area
Maintain clean working environment to comply with set standards of hygiene and to avoid accidents
Checks refrigerators to prevent contamination and waste
Ability to organize daily workload. Creativity and artistic flair a plus
Other duties as assigned
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and fitness center/pool
 
Role qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Ability to read and interpret documents such as menus, recipes, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively to customers and employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 



#ANSHP

Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa Facilities Attendant. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Achieving Excellence
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Facilities Attendant is critical to delivering on this promise. As Spa Facilities Attendant, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.
Qualifications

Spends most of each shift in operations delivering quality 1st impressions on the grounds, pool decks; and in outbuildings, and public areas
Maintains a safe and clean pool deck; by organizing and picking up furniture, towels, robes, and debris. By maintaining washing schedule (see checklist)
Completes washing schedules assigned or outlined in daily checklists (see checklist)
Taking and testing water samples to monitor pool water chemistry and making adjustments to maintain the quality standards
Checks that pool filtration system is in good working condition at prescribed times throughout shift (see daily schedule/checklist)
Prevents minor maintenance issues from becoming major issues by promptly addressing all assigned maintenance work orders
Reports/logs all maintenance issues immediately that are beyond the skill set of the employee to fix on their own
Cleaning, clearing, and maintaining all outdoor walkways, pathways, and green spaces
Assigned tasks are completed in a manner that does not usually require follow up; both in terms of timeliness and quality
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance
Work Perks

PTO – Paid/Holiday Time Off
Commuter’s Allowance
Personal Days
Referral Bonuses
Medical & Dental Health Plan
Discounts on Retail Products and Spa Services
Education & Experience

Previous Spa or Hotel maintenance experience preferred
WHIMIS, First Aid (including CPR)
Able to lift, move, and handle pool chemicals responsibly
Good judgment around safety and guest experience
Comfortable with technology and open to new learning
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests, and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training, and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.
#ANSHP