Concierge
Responsible for providing guests with information regarding resort activities, tours and restaurants.
Main Duties:
Answer inquiries, offer suggestions, and provide descriptive literature pertaining to trips, excursions, sports events, concerts, and plays.
Discuss routes, time schedules, rates, and types of accommodations with guests to determine preferences and make reservations.
Verify arrival and departure times, provide directions or trace routes on maps, and arranges for baggage handling, shipping services, and other services requested by guests.
Arrange tour packages and transportation with approved list of vendors.
Handle guest requests for babysitting, flower arrangements, and other such amenities.
Respond to phone calls, retrieve guest mail, messages, faxes and packages.
Develop a strong knowledge of Resort activities, Girdwood Valley activities, and other potential points of interest to guests.
Field and help resolve guest complaints.
Provide constant and consistent communications with Front Desk staff and other departments as needed.
Maintain familiarity of operations of Bell Desk, Front Desk, Night Audit, Recreation and Reservations including hotel computer systems..
Cross-train to learn and perform all the duties of a Front Desk Clerk when needed
Maintain supplies such as; vendor brochures and postage supplies,
Maintain knowledge and ability to train staff to Department OSHA regulations; Safety Data Sheets (SDS), Emergency Action Plans (EAP), Injury and Illness Prevention Program
Other duties as assigned.
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:
Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Skills/Requirements: To perform this job successfully, an individual must have proven ability to; follow-through, be detail oriented, be able to work varied hours (including weekends and holidays), to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints, train, motivate, coach, and staff on resort written policies and procedures. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or general education degree (GED); or one-year minimum related experience and/or training; or equivalent combination of education and experience. Prior experience in Resort/hotel operations preferred.
Language Skills Ability to read, comprehend and write simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to speak other languages in addition to English helpful. Excellent communication and interpersonal skills. Ability to follow instruction in detail-oriented manner. Ability to work well under pressure while tactfully and effectively resolving guest complaints.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret graphs.
Reasoning Ability: Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to use a computer and calculator. Must be able to see and hear for emergency situations in order to direct guests to safety. Must be able to hear telephone conversations and respond by speaking understandably. Employee may be required to pass a functional capacity test developed for this job.
Work Environment: The noise level in the work environment is usually moderate.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
