Ticket Office Clerk
Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities. Provide customers with information on offers and make the necessary arrangements.
Main Duties:

Sell daily lift tickets, season passes or special events tickets to the public
Answers questions concerning fares, routes, schedules, and reservations, and gives information concerning coming attractions
Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquires
Ability to work well under pressure and ability to work independently
Ability to accommodate a flexible work schedule, including weekends, evenings, and holidays
Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated
Other duties as assigned
Skills/Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent customer service, interpersonal and verbal communication skills
Maintain a professional, courteous, and positive attitude at all times
Accurate cash handling and POS experience including operating a cash register is preferred
 Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, shops, and Nordic Spa
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Night Audit
This position is located in Girdwood, Alaska. Starting wage is $21.00 per hour. As a Night Auditor, solving guest issues effectively while demonstrating professionalism, a positive attitude and completing the Night Audit procedures is your priority.  To organize receipts from all resort outlets for accounting, complete all nightly reports and perform night audit. You will check guests in and out as well as answer reservations calls for future stays. Be ready and willing to assist the security and/or bell staff.
Main Duties:

Separate and organize receipts from all resort outlets for accounting
Check guests in and out and be able to settle guest accounts/accounting issues
Complete all nightly reports and run night audit
Solve guest issues effectively and in a positive manner without supervision
Be ready and willing to assist the security and/or bell staff
Compile morning reports to distribute to all resort outlets
Take reservations calls and enter on-line reservations
Gain knowledge of resort events and activities, as well as a basic knowledge of Girdwood restaurants, shops, hiking trails, etc
Comply with the Emergency Procedures Manual in the event of a medical emergency or fire alarm
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
 
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

Vision, Dental, and Medical Insurance for regular full-time employees
• Paid holiday and paid time off (Vacation and Personal)
• Free Season Pass for employees and qualified dependents
• Roth 401(k) and 401(k) Retirement Savings Plan
• Discounts for rooms at The Hotel Alyeska and affiliate hotels
• Discounts in Resort restaurants, Shops, and Nordic Spa
 
Skills/Requirements: 
To perform this job successfully, an individual must be able to perform/complete each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

High School graduate or equivalent required
Previous hotel audit and/or front desk experience preferred
Computer literacy required
Excellent communication and interpersonal skills
Able to work with minimal supervision
Comfortable working alone on overnight shits
Cash handling experience and strong math skills
Strong attention to detail with the ability to multitask
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Facilities Technician 
Position summary: Monitor and repair, hotel and other Resort building systems and equipment by performing the following duties.
 
Role qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Work weekends & holidays on a flexible schedule.
 
Position responsibilities:

Clean, check and adjust a variety of electrical equipment such as motors and fans.
Connect wiring and replace bulbs.
Maintain a variety of mechanical items.
Prepare requisitions for purchase.
Obtain bids for material as needed.
Change air conditioners’ filters and clean fan coil as directed.
Maintains buildings, performing minor and routine carpentry, painting, plumbing, electrical wiring, and other related maintenance activities.
Notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
Cleans work areas and disposes of trash and debris.
Performs tests and inspections of pool equipment and chemistry
Other duties as assigned.
 
Essential skills and experience:

Associate's degree (AA) or equivalent from two-year college or technical school; or minimum two years for Tech I, or four years for Tech II, of various skilled trading such as plumbing, electrical, mechanical, and refrigeration experience required; or equivalent combination of education and experience. 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
Ability to write routine reports and correspondence. 
Ability to speak effectively to customers or employees of organization. 
Ability to read, write, speak and understand English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
Ability to deal with problems involving several concrete variables in standardized situations.
 
CERTIFICATES, LICENSES, REGISTRATIONS   Must have or be able to obtain within the introductory period, the following:  Valid Alaska Driver's license.  Second Class Boiler Operators License or ability to acquire within 6 months.  For Level II: CPO license.
 
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl.  The employee is frequently required to climb or balance and smell.  The employee must frequently lift and/or move up to 75 pounds and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee may be required to pass a functional capacity test developed for this job.

Work Environment:  While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock.  The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration.  The noise level in the work environment is frequently loud.  Employee must know what Personal Protective Equipment (PPE) to use in appropriate environments and must direct others to use same.
 
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.
 
 

Alyeska Resort is seeking a highly motivated and experienced People Relations Manager to help lead our dynamic People & Culture team. Reporting to the Director of People & Culture, this leadership role will provide support to all levels of employees and management regarding employee and labor relations, HR policies and practices, and making recommendations that promote positive employee relations. They act as a bridge between the organization's management and its employees, ensuring seamless communication, effective conflict resolution, and the promotion of an environment steeped in mutual respect and understanding. This role will play a key role in planning, developing, implementing, and promoting programs that enhance overall employee engagement, retention, and productivity.
Position Responsibilities

Employee Relations:
Manage and address HR-related inquiries, grievances, and personnel matters, ensuring a responsive and supportive environment.
Lead the review and advisory process for employee grievances and disciplinary actions, ensuring fairness and transparency.
Act as the chief investigator for personnel issues, guiding towards appropriate resolutions while minimizing legal risks and maintaining company integrity.
Navigate complex employee relations challenges, mediating conflicts to achieve harmonious outcomes.
Leverage deep knowledge of employment laws (EEOC, ADA, FMLA, FLSA, etc.) to provide expert guidance and ensure regulatory compliance.


Policy and Procedure Development:
Manage and address HR-related inquiries, grievances, and personnel matters, ensuring a responsive and supportive environment.
Lead the review and advisory process for employee grievances and disciplinary actions, ensuring fairness and transparency.
Act as the lead investigator for personnel issues, guiding towards appropriate resolutions while minimizing legal risks and maintaining company integrity.
Navigate complex employee relations challenges, mediating conflicts to achieve harmonious outcomes.
Leverage deep knowledge of employment laws (EEOC, ADA, FMLA, FLSA, etc.) to provide expert guidance and ensure regulatory compliance.
Maintain confidential employee records, ensuring compliance with legal standards and company policies.
Stay abreast of employment law updates, safeguarding the resort's compliance with current regulations.


Employee Engagement and Retention:
Facilitate timely and effective internal communication of important updates and announcements to all employees.
Assist in organizational change efforts by helping employees adapt to new processes, technologies, or structures.
Design and implement programs to measure and enhance employee engagement, satisfaction, and retention.
Develop strategies to recognize and reward employee achievements and milestones.
Support promotion and administration of the Pomeroy Pulse Employee Engagement Survey.


Performance Management:

Support performance management processes, including goal setting, performance reviews, and feedback mechanisms.
Provide managers with the tools and knowledge to resolve performance and disciplinary matters effectively.
Assist in identifying areas for improvement and implementing performance improvement plans as needed.
Identify and develop future leaders, supporting employee career progression within the resort.


Learning and Development:
Collaborate with department heads to identify training needs and create customized learning solutions.
Plan and execute training sessions that elevate employee competencies and performance.
Provide guidance and resources to enhance leadership and managerial skills.

Essential Skills and Experience 

Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
Experience in developing and executing HR programs that create positive and measurable impact.
Proven experience with problem analysis, conflict management, and resolution.
Subject matter expertise in regulatory areas (i.e. EEOC, ADA, FMLA, FLSA, etc.).
In-depth knowledge of employment laws, compliance, and best practices.
Experience in case management and labor relations.
Strong knowledge of employment laws and regulations.
Ability to handle stressful situations with grace, diplomacy, and remain neutral in difficult employee relation issue.
Ability to make decisions in a fair and consistent manner.
Excellent interpersonal and communication skills.
Strong organizational and project management skills.
Proven ability to lead and inspire a team, fostering a positive and inclusive workplace culture.
High level of integrity and discretion when dealing with sensitive employee matters.
Ability to thrive in a dynamic and fast-paced work environment.
Experience using Human Resources Information Systems.
Proficiency in Microsoft Office Suite and other relevant software.
Why Alyeska? 
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests. 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including: 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Commuter allowance and cell phone stipend for eligible employees
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa
On-site employee housing options
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift. 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: This position primarily involves standard office work, including sitting for extended periods, using a computer, and performing tasks such as typing, writing, and phone communication. Capable of occasional lifting, up to 25 pounds, as well as tasks involving bending, stooping, walking, and standing for extended periods.
Work Environment: This role occasionally involves extended hours and weekends to accommodate peak business periods. Operating within a dynamic, fast-paced guest-centric setting, you will maintain a high level of interaction with staff, guests, and stakeholders.
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available. 

Lift Maintenance Technician I 
The Lift Maintenance Technician I will assist with troubleshooting, scheduled and unscheduled maintenance, mechanical and hydraulic maintenance as relevant to all aspects of ski lifts. These include, but are not limited to, mechanical, industrial control systems, low voltage AC and DC controls, motors, drives, and hydraulic tensioning systems. Working both independently or as part of the maintenance team. The qualified candidate’s duties may need to be performed indoors or outdoors, at heights, and in all weather conditions. 
Position Responsibilities 

Follow all lift maintenance policies and procedures as outlined by Lift Maintenance Manager, Mountain Operations Manager, General Manager, ANSI, and lift manufacturers. 
Assist in troubleshooting and repair of lift related mechanical and hydraulic systems. 
Perform or assist in repairs as needed. 
Perform daily, weekly, monthly, and annual inspections 
Entering and updating record keeping maintenance logs. 
Ability to learn applicable safety codes to assist other team members/departments operate in compliance with all Alyeska SOP’s, ANSI, OSHA, and manufacturers operational guidelines 
Safely inspect and complete equipment preparation of lifts for operations. 
Actively be involved in lift procedures, lift emergency procedures, and time dependent repairs. 
Ability to prioritize according to departmental goals. 
Work closely with level 2 and higher level mechanics and electricians to further training and understanding of lift electrical, mechanical, hydraulic, and operational systems. 
Ability to communicate with the Lift Maintenance Manager, Mtn. Operations Manager, Mountain GM and other crew on all lift electrical/maintenance matters and safety issues. 
All other duties as assigned 
Essential Skills and Experience: 
 
Must have a solid mechanical aptitude and the ability to learn quickly. Must be able to work independently, under pressure, be dependable and able to work flexible hours including nights, weekends, and holidays. Must possess strong communication skills and be respectful of other employees at all times and be able to work with all other resort departments as needed. 

Must be over 18 years old 
High school education or equivalent 

Must possess a valid Alaska Driver’s License 
Strong mechanical aptitude 
6 months to 1 year of experience in lift operation, lift electrical, lift maintenance and/or equivalent. 
Basic knowledge of small hand tools, rigging, equipment, and the ability to use them. 
Have a basic knowledge of mechanical, electrical, and hydraulic operating systems and ability to learn new systems as they pertain to lift operation and maintenance 
Ability to consult manuals, trade publications, vendors, staff schools and training programs to keep updated on current shop practices and new maintenance technologies to improve the efficiency and production of the Lift Maintenance Department 
Ability to work outside, at heights in all weather conditions. 
Ability to ski or snowboard expert terrain in all conditions. 
Ability to operate small equipment such as snowmobiles and ATV’s. 
Why Alyeska?   
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.   
 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:   

Vision, Dental, and Medical Insurance for regular full-time employees   
Paid holiday and paid time off (Vacation and Personal)   
Free Season Pass for employees and qualified dependents   
Roth 401(k) and 401(k) Retirement Savings Plan   
Discounts for rooms at The Hotel Alyeska and affiliate hotels   
Discounts in Resort restaurants, shops, and Nordic Spa   
 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.   
Physical demands and work environment:  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, climb, crawl, kneel, talk, see, hear, and smell. The employee must occasionally lift and/or move up to 100 pounds. The employee must be able to operate hand and foot controls on vehicles/equipment.   Specific vision abilities include color, and depth perception. 
Work Environment:  While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heights, exposure to fumes or airborne particles, outside weather conditions, and risk of electrical shock.  The noise level in the work environment is usually loud.  Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors. Perform duties at heights.  
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.   
 

Lift Maintenance Electrical Technician
The Lift Maintenance Electrical Technician will perform troubleshooting, scheduled and unscheduled electrical/mechanical maintenance as relevant to all aspects of ski lifts. These include, but are not limited to, electro-mechanical, light industrial control systems, low voltage AC and DC controls, motors, drives and overhead or buried communication systems. Working both independently or as part of the maintenance team, the qualified candidates duties may need to be performed indoors or outdoors, at heights, and in all weather conditions.
Position Responsibilities

Follow all lift maintenance policies and procedures as outlined by Lift Maintenance Manager, Mountain Operations Manager, General Manager, ANSI, and lift manufacturers.
Perform troubleshooting and repair of lift related Industrial Controls including PLC's and Drives.
Perform weekly, monthly, and annual inspections
Safely inspect and complete equipment preparations for operations
Entering and updating record keeping maintenance logs.
Assist in repair, rewiring and upgrading of electrical lift components.
Assist in installation and repair of overhead and buried communication systems.
Ability to learn applicable safety codes to assist other team members/departments operate in compliance with all Alyeska SOP’s, ANSI, OSHA, and manufacturers operational guidelines
Actively be involved in lift emergency procedures and time dependent repairs.
Ability to prioritize according to departmental goals.
Have a basic knowledge of computer operating systems and ability to learn new systems as they pertain to lift operation and maintenance.
Work closely with level 3 and higher level electricians and mechanics to further training and understanding of lift electrical and operational systems.
Ability to communicate with the Lift Maintenance Manager, Mtn. Operations Manager, Mountain GM, and other crew on all lift electrical/maintenance matters and safety issues.
All other duties as assigned
Essential Skills and Experience:
Must have a solid mechanical and electrical aptitude and the ability to learn quickly. Must be able to work independently, under pressure, be dependable and able to work flexible hours including weekends and holidays. Must possess strong communication skills and ability to be respectful to other employees at all times and be able to work with all other resort departments as needed.

Must be over 18 years old
High school education or equivalent
Must possess a valid Alaska Driver’s License
Strong mechanical aptitude
Minimum 2 years of experience in lift operation, lift electrical, lift maintenance and/or equivalent.
Knowledge of small hand tools, meters, equipment, and the ability to use them.
Ability to read electrical schematics, consult manuals, trade publications, vendors, staff schools and training programs to keep updated on current shop practices and new maintenance technologies to improve the efficiency and production of the Lift Maintenance Department
Ability to work outside, at heights in all weather conditions
Ability to operate snowmobiles, ATV’s, and heavy equipment
Ability to ski or snowboard expert terrain in all conditions
Alyeska Resort is a 300+ room resort which includes a Nordic Spa and Ski Area, nestled in the mountains of Girdwood, Alaska located 45 minutes south of Anchorage. Alyeska Resort is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.  
 
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:  
 

Vision, Dental, and Medical Insurance for regular full-time employees 
Paid holiday and paid time off (Vacation and Personal) 
Free Season Pass for employees and qualified dependents 
Roth 401(k) and 401(k) Retirement Savings Plan 
Discounts for rooms at The Hotel Alyeska and affiliate hotels 
Discounts in Resort restaurants, shops, and Nordic Spa 
 
Family, Quality, Winning, Industry and Honesty: Our people realize that relationships rooted in trust, honesty, respect and gratitude are essential to all. We never get a chance to make a second first impression. Success is planning the details. We are focused and committed to doing what we say and accepting feedback as a gift.  
 
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
 

Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, climb, crawl, kneel, talk, see, hear, and smell. The employee must occasionally lift and/or move up to 100 pounds. The employee must be able to operate hand and foot controls on vehicles/equipment. Specific vision abilities include color, and depth perception.
 

Work Environment:  While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heights, exposed to fumes or airborne particles, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually loud.  Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors.  Perform duties at heights.
 
 
Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.  
 

Simple. Inclusive. Natural. Social.
We are hiring for the role of General Manager.  This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy 
Achieving Excellence
As the General Manager, you are accountable for driving continuous improvement, supported by an organization that encourages entrepreneurial spirit and action. You will achieve excellence by instilling in your people the willingness and ability to make positive guest experience decisions on a daily basis. Longer range: your ability to balance optimal results around employee engagement, the quality of your facilities' offerings and financial outcomes will be the ultimate measure of success. We commit to giving you the authority and resources required to be successful; achieving excellence is up to you.
Qualifications

Delivers Quality by engaging team members to deliver picture-perfect, sparkling-clean first impressions in all public and back-of-house areas.
Monitors ongoing daily maintenance, preventative maintenance and deep cleaning programs; conducts quarterly facility FF&E audits. 
Visible in operations; supporting execution/presentation of brand standards, guest touch points and revenue optimization.
Sets par levels and control procedures to make sure their employees have the tools and materials required to be successful.
Creates business plans and budgets for their area that support the overall financial goals of the organization.
Reviews financial outcomes daily, weekly, monthly; making adjustments to optimize revenues and margins.
Leads recruitment; creating a work environment, value proposition and processes that attracts and retains quality employees.
Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness, scope and quality.
Does not allow shortfalls in operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching.
Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development.
Theirs and their team's communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal.
Builds a collaborative workplace, supporting the Spa value of community, common goals and acceptance.                     
Work Perks

Competitive salary and bonus program
PTO + Personal Days
Medical & Dental Health Plan
On-site accommodation or commuter allowances
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Experience/Passions/Education
Minimum 3 years of management experience within the hospitality industry

Post secondary degree or diploma
Advanced Microsoft Office skills required
Inventory, Revenue Management, and Budgetary Knowledge
Comfortable with technology and open to new learning
Passion for nature, adventure and the outdoors
Excellent verbal and written communication skills are required.
A true passion for mental and physical wellness
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands  
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand-new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others away from the cadence of the modern world.

Simple. Inclusive. Natural. Social.
We are hiring for the role of Spa Housekeeping Manager. This opportunity is located in Girdwood, Alaska. This is a full-time, year-round role. 
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy
Work Perks

Competitive wages plus Monthly Bonus Incentives 
Ski Pass for Winter Season 
PTO + Personal Days
Medical & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Achieving Excellence
As the Spa Housekeeping Manager, you are responsible for the overall cleanliness, detail, servicing, resources, and care of the entire Nordic spa facility. You will lead the Spa Attendant department to ensure the entire facilities and pool deck are kept to the highest standard while working in partnership with Aquatic Facility Manager to ensure the pool water quality is clean and in accordance with our brand and Provincial Regulatory standards.
Tasks & Responsibilites

Leads and supervises the spa attendant and cleaning teams to ensure efficient and effective operations.
Collaborates with the General Manager and Aquatic Facilities Manager to develop and implement strategies for improving cleanliness and maintenance standards.
Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools and facilities.
Maintains a visible presence in daily operations to support quality first impressions for guests.
Develops and manages the department budget in coordination with the General Manager and accounting team.
Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
Ensures productivity goals are met while seeking cost and labor efficiency.
Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity.
Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
Champions safety protocols and ensure compliance with quality standards.
Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
Develops and implements deep cleaning practices to maintain equipment longevity.
Leads by example with a hands-on approach to spa cleanliness duties.
Fulfills any other duties assigned by ANS Leadership as necessary.
Education & Experience

3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
Preference for those with experience in the hotel, hospitality, or aquatic industry
Must have excellent interpersonal and communication skills 
Recognized team player and a self-starter with strong organizational skills 
Ability to train, coach, and develop associates in an entrepreneurial and progressive environment 
Proficient in Windows, PMS, and MS Office applications
Working Conditions
This position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders.  Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -30 C / -22 F  to +30 C / +86 F.
Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.  Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work Environment
The noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.